Job Summary

MS Teams expert who can conduct as Is studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams. • Design and implement call routes and voice plans for Teams voice. • Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical • Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution. • OneDrive, SharePoint administration • Troubleshoot Teams client issues. • Troubleshoot meeting creation and scheduling issues. • Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivity • Develop automation solutions leveraging Microsoft Teams and PowerShell/Graph APi scripting to address customer problem statements. • Plan and test the AV features and the respective platform with hardware/software upgrades. • Can go for upgrade of devices on requirement & provide plan to customer. • Power BI knowledge for Teams CQD • Ability to think on a multi-site enterprise level; Cloud solution, eCDN based solutions etc.,

Key Responsibilities

8+ years experience on Microsoft Teams with Enterprise Voice is must • Experience on AudioCodes/Sonus Gateways/Downstream SBCs • Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams • Experience and Knowledge on MS Teams Direct routing as services (DRaS) for Enterprise Voice & SIP Trunk Integrations. • Experience and Knowledge on hosting provider PSTN services. • Experience and Knowledge on 8x8 Unfiled communications. • Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS. • Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies • Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment. • Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc. • Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy • Understanding of Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. • Good knowledge on Active Directory & Domain Services, Certificate Authority • Onboard devices on MTR technologies such as Poly, Neat, Creston, Logitech, ensuring seamless integration and functionality. • Knowledge on Windows, PowerShell & PowerShell Scripting • Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

Skill Requirements

Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Poly, Polycom, MS-Teams Live etc.) • Solid administration and analytical skills focused on Office 365 and MS Teams • Understanding of Cloud/hosting PSTN solution • Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes) • Proven experience as a UC&C Engineer with expertise in Teams MTR devices (Poly, Neat, Creston, Logitech, etc.). • Solid understanding of Unified Communications, Networks, and Teams. • Demonstrated ability to convert customer problem statements into effective IT solutions. • Experience in developing automation solutions using Azure Functions and PowerShell scripting. • Hands-on experience in implementing call routes and voice plans for Teams voice. • Familiarity with MTR technologies such as Poly, Neat, Creston, Logitech, and their integration processes. • Excellent communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders. • Relevant certifications in Unified Communications or related fields are a plus.

Other Requirements

Webcasting and Live Event Support (>1k user ) • MS Teams – Live Events, MS Stream • Video on Demand, eCDN , Conferencing Solutions • Room Peripheral Integration i.e. Biamp's, Speakers, Mixer, Controllers etc.

SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online