Senior Manager, Legal Operations

Location: Pune, Work from Office 5 days a week

Reports To: Chief Operating Officer

About SMS-Magic:

SMS-Magic is a leading global CRM messaging platform, helping businesses engage customers through conversational messaging on text, WhatsApp, Facebook Messenger, LINE, and more. With operations spanning 185+ countries and millions of messages delivered yearly, we are committed to delivering innovative, compliant, and customer-centric messaging solutions.

Position Summary:

The person will lead SMS-Magic's legal function, ensuring compliance across corporate, commercial, regulatory, and employee matters while providing strategic legal guidance to support the company's growth and risk management. This role will manage day-to-day legal operations, oversee contracts, compliance, internal policies, and act as a key liaison for vendors, customers, and regulatory authorities.

Key Responsibilities:

1. Corporate & Governance:

Act as primary legal advisor to the CEO, senior management, and Board on corporate governance, compliance, and risk matters.
Lead and manage the POSH (Prevention of Sexual Harassment) Committee, ensuring adherence to legal obligations and company policies.
Conduct legal audits of internal processes, policies, and documentation to ensure compliance with applicable laws and regulations.

2. Contract & Vendor Management:

Draft, review, and negotiate all vendor contracts, customer agreements, and legal contracts across business operations.
Ensure contracts are compliant with company policies and legal standards.
Issue legal notices and manage correspondence related to contracts, customer disputes, or vendor issues.
Maintain a central repository of contracts and agreements, ensuring proper documentation and approvals.

3. Internal Legal Operations:

Draft and review internal agreements, NDAs, employment contracts, and other legal documents.
Provide support for employee-related legal cases, including grievances, disciplinary actions, and compliance with labor laws.
Draft legal emails and communications as required for internal and external stakeholders.
Advise management on risk mitigation strategies and legal implications of business decisions.

4. Compliance & Regulatory:

Ensure adherence to data privacy laws (GDPR, CCPA, etc.), messaging regulations, telecom compliance, and other relevant industry regulations.
Monitor legal and regulatory developments impacting the business and recommend necessary changes to policies and practices.
Address notices and legal cases from customers, vendors, and regulatory authorities efficiently.

5. Strategic & Advisory Role:

Act as a strategic partner to senior management, providing proactive legal guidance in business planning, product launches, and expansion initiatives.
Lead cross-functional teams on legal matters, ensuring alignment with company objectives.
Build, mentor, and manage the legal team as the company scales globally.

Day-to-Day Responsibilities:

Reviewing and approving all contracts and legal agreements before execution.
Handling legal notices from vendors, customers, or regulatory bodies.
Leading POSH committee meetings and investigations.
Conducting internal legal audits and compliance checks.
Drafting, reviewing, and sending legal communications internally and externally.
Advising on employee legal matters, including disputes and disciplinary actions.
Managing vendor and customer legal relationships, ensuring compliance with contracts.
Keeping management updated on legal risks and mitigation plans.

Qualifications & Skills:

Law degree (LLB) with bar qualification; LLM or equivalent preferred.
10+ years of legal experience, preferably in corporate, commercial, and technology sectors.
Experience in SaaS, tech companies, or messaging/telecom industry preferred.
Strong knowledge of data privacy, labor laws, corporate law, and contract law.
Demonstrated experience in managing POSH compliance, vendor contracts, and internal audits.
Excellent negotiation, communication, and stakeholder management skills.
Ability to work in a fast-paced, multi-jurisdictional, and dynamic environment.

Why SMS-Magic:

Lead the legal function at a fast-growing global messaging platform.
Opportunity to work across multiple jurisdictions and industries.
Collaborative and innovative environment where legal expertise directly impacts business growth.

Senior Manager, Legal Operations

Senior Legal Manager