Renewal Manager

Who We Are

Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world's leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.

We're an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.

Our Values

Customers

We relentlessly increase value for customer and do the right thing for them.

Action

We make thoughtfully fast decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.

Team Spirit

We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.

Innovation

We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.

Excellence

We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.

About the Role

Reporting to our Director of Renewals, the Renewal Manager is a critical role responsible for driving commercial contract excellence and client retention (GRR) across Billtrust customers. You will manage the end-to-end renewal process - from strategy creation through contract signature - for a territory of assigned accounts, working closely with Sales and Customer Success. You will partner cross-functionally with Legal, Deal Desk, Finance/Accounting, Product, and SalesOps to ensure on-time, quality contracts, value-anchored renewal conversations, and positive overall client experience. As a Renewal Manager, you will identify, escalate, and mitigate renewal risk early/often – and keep renewal opportunity data updated and accurate in Salesforce. We are elevating the overall role of our Renewals team this year by moving to a proactive, strategic support model – and you will play a major part of our success.

What You'll Do

Theme 1: Proactive Renewal Execution & Commercial Excellence

Own the full contract renewal lifecycle, initiating our standard process well in advance of contract expiration to ensure on-time renewals and commercial contract excellence.
Create and lead tailored renewal strategies for each account (including comprehensive pricing/contract analyses and recommendations)
Prepare and negotiate renewal options that align with both company and customer objectives
Use various tools and platforms to manage your territory, track renewals process, and minimize renewal risk wherever possible.
Other duties as assigned.

Theme 2: Cross-Functional Partnership & Enablement

Partner cross-functionally with a variety of teams to ensure contract renewals are executed as planned and in line with company standards.
Enable consistent renewal conversations with clear messaging, value articulation, and pricing rationale.

Theme 3: Reporting, Process Improvement & Operational Efficiency

Track and report renewal performance metrics ongoing - including renewal status, churn risk, and forecasting —to inform leadership decisions, drive accountability, and achieve retention rate goals.
Leverage AI-powered resources to identify patterns across your renewal portfolio, prioritize outreach/follow up, and continuously improve forecast accuracy.
Help improve existing team processes by identifying gaps, refining best practices, and driving operational efficiency across our broader renewals function.

What You'll Bring

Required Skills:

3+ years of experience in renewals or account management roles at a B2B SaaS environment.
Demonstrated ability to lead and manage a large territory of renewals, from initiation through close, including complex pricing/term negotiations and executive stakeholder communication.
Proficient data analysis skills with experience tracking and reporting against renewal KPIs ongoing
Strong cross-functional collaboration skills—comfortable working alongside Sales, CS, Finance, Legal, Deal Desk, Sales Ops, and leadership to align on strategy and execution.
Excellent written and verbal communication skills, with the ability to craft clear value messaging and pricing rationale for diverse audiences.

Preferred Skills:

Experience using CRM and renewal management platforms (e.g., Salesforce CPQ, Clari, etc.) for pipeline management and forecasting.
Familiarity with AI-assisted workflow automation tools to enable territory management efficiency
Background in fintech, payments, or accounts receivable software.

What You'll Get

At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We're building something special and we want you to feel supported while doing it.

At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn't align exactly with the position requirements, we'd still love to hear from you. You may just be the right candidate for this or other roles.

We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Renewal Specialist