Job Description

The primary responsibility of this role is the management of the Corporate Travel Inbox, serving as the central point of contact for employee travel support, travel policy guidance, supplier coordination, and travel program communication. This position ensures travelers receive timely assistance while supporting the overall effectiveness, compliance, and performance of the corporate travel program.

The role partners with travelers, travel management companies (Amex GBT), suppliers (air-car-hotel), finance, procurement, security, HR, and other internal stakeholders to administer travel-related processes and resolve travel issues.

Responsibilities

Corporate Travel Inbox Management

Serve as the primary contact for all travel-related inquiries.
Respond to traveler questions regarding reservations, policy requirements, unused tickets, travel disruptions, supplier programs, and international travel.
Coordinate issue resolution with the Travel Management Company (TMC), airlines, hotels, and car rental suppliers.
Monitor inbox service levels and ensure timely response to traveler requests.

Travel Program Administration

Administer corporate travel policies and procedures.
Support traveler compliance and provide guidance on approved booking channels and travel requirements.
Provide guidance on international travel approval and ghost card authorization processes.
Support monthly credit card reconciliation process.

Supplier Management & Support

Coordinate traveler escalations with supplier account teams.
Support billing team by providing back up receipts for ghost card charges.

Qualifications

Have extensive experience in delivering a high-quality travel and administration support service in a demanding and pressurised environment. Previous experience in similar roles considered.
Have excellent geographical knowledge.
Possess a professional and confident manner.
Have proven experience in managing travel in a customer facing role.
Proactively manage expectations, with excellent organizational and interpersonal skills.
Have strong verbal and written communication skills, with excellent attention to detail.
Are fully conversant to an advanced level in Microsoft 365, including Word, PowerPoint and Excel.
Can problem solve and use own initiative.
Communicate openly and proactively share knowledge and best practice.
Have a desire to work in a fast-paced environment.
Act with integrity and discretion.
Can work independently and collaborate with others, providing flexibility and support to other colleagues during times of heavy workload and absenteeism.
Can build effective working relationships with colleagues across the organisation.
Can demonstrate ownership of personal and professional development.
Experience managing high-volume email or shared mailbox environments.
Strong customer service and communication skills.
Ability to manage multiple priorities and resolve issues independently.
Proficiency with Microsoft Outlook, Excel, and related Microsoft 365 applications.

Desirable Skills

Experience working with a Travel Management Company (TMC).
Knowledge of airline, hotel, and car rental supplier programs.
Knowledge of corporate travel policy and compliance practices.
Experience supporting corporate travel programs, travel operations, procurement, or supplier management.

BGV:

Employment with WSP India is subject to the successful completion of a background verification (BGV) check conducted by a third-party agency appointed by WSP India.
Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner.

About Us

WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally, in 550 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.

At WSP we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.

www.wsp.com

We are

Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
A collaborative team that thrives on challenges and unconventional thinking.
A network of experts channeling our curiosity into creating solutions for complex issues.

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Working with Us

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Our Hybrid Working Module

With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

Maximize collaboration.
Maintain product quality and cultural integrity.
Balance community, collaboration, opportunity, productivity, and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our Making Health and Safety Personal initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.

Imagine a better future for you and a better future for us all.

Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.

With us, you can.

Apply today.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Travel Program Specialist (US time zone)