Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system stability and performance in a dynamic environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve system reliability and optimize support processes.
Mentor junior team members to enhance their technical skills and problem-solving capabilities.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
Experience in managing and troubleshooting server environments to ensure high availability and performance.
Strong knowledge of system monitoring tools and incident management processes.
Ability to analyze logs and system metrics to diagnose and resolve complex technical issues.
Familiarity with patch management, security updates, and backup procedures within Windows Server environments.

Additional Information:

The candidate should have minimum 7.5 years of experience in Microsoft Windows Server Administration.
This position is based at our Bengaluru office.
A 15 years full time education is required.