Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Summary

Architect, design, and implement scalable, secure, upgrade-safe ServiceNow WSD solutions. Lead modern workplace experiences (space management, reservations, workplace services) with strict CSDM alignment and platform best practices.

Key Responsibilities

Solution Architecture: Design and extend WSD applications (Space, Reservations, Workplace Case, Visitor, Concierge) using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub.

CSDM & Data Integrity: Model workplace data per CSDM 4.0/5.0, enforce data governance, and integrate with Service Graph.

Automation & Integration: Build flows using Flow Designer, Decision Builder, and IntegrationHub integrate with ITSM, HRSD, Facilities, and external systems (MID Server, OAuth 2.0).

User Experience: Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action.

Security & Compliance: Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR/HIPAA compliance.

Testing & CI/CD: Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git).

Mentorship: Guide junior developers champion WSD best practices track ServiceNow product roadmap.

Required Qualifications

Experience: 4+ years ServiceNow development 2+ years WSD/Facilities focus.

Platform Expertise: Scoped apps, Flow Designer, IntegrationHub, UI Builder, Now Experience.

CSDM: Proven CSDM 4.0/5.0 implementation.

Scripting: Advanced JavaScript (ES6+), Glide APIs, secure coding.

Integrations: IntegrationHub, MID Server, OAuth 2.0.

Testing/CI/CD: ATF, instance scan, pipeline management.

Security: Robust access controls and data privacy.

Preferred Qualifications

Certifications: CAD, CIS-WSD.

Service Graph Connectors, Decision Builder, AI Search.

Agile/Scrum, DevOps experience.

Enterprise or regulated environment background.