We are looking for an Experience Design Operations Manager to work closely with the Global Chief Experience Design Officer, Havas CX, in scaling and operationalising the Experience Design (UX/CX) practice across markets within Havas CX. This is an individual contributor role, requiring strong ownership and the ability to operate independently across stakeholders and multiple geographies.

This role sits at the intersection of design, operations, and cross-market collaboration- enabling better visibility into capability and capacity, supporting smarter resourcing decisions, and strengthening how Experience Design is activated across projects and opportunities.

This is not a pure coordination role. It requires someone who can structure ambiguity, connect teams, and build systems that enable design at scale.

Key Focus Areas

Resource capacity & capability visibility
Practice operations, MIS & reporting
Knowledge systems & repositories
AI capability coordination
Community & learning initiatives
Reusable service offerings

Key Responsibilities

1. Resource & Capability Planning (Cross-Market)

Maintain and evolve systems that track Experience Design capability and capacity across markets
Act as a central point of contact for cross-market design resourcing needs
Support staffing and matchmaking for pitches and live projects
Translate demand (scope roles capacity) to enable faster, more effective resourcing
Build visibility into capability distribution and gaps

2. Practice MIS & Reporting

Build and maintain recurring Experience Design MIS
Track utilisation, collaboration patterns, and capability demand
Provide visibility into cross-market participation across projects
Generate insights to inform resourcing strategies (onshore / nearshore / offshore)

3. Knowledge Systems & Repository Management

Manage and scale the Experience Design knowledge ecosystem (SharePoint)
Organise and maintain repositories of:
credentials & proposals
case studies & frameworks
playbooks & learning content
Drive adoption and contribution across teams

4. AI Coordination (Experience Design)

Identify and track AI-led design initiatives across markets
Synthesize learnings into reusable assets, best practices, and frameworks
Support capability-sharing across teams
Help translate experimentation into scalable practice

5. Service Offerings & Capability Building

Structure and package reusable Experience Design offerings (UX, UI, Data Design, Service Design, User Research, etc)
Maintain capability decks and supporting materials
Support activation of these offerings across markets

6. Community & Learning Enablement

Support learning initiatives (talks, sessions, internal communities)
Maintain archives of knowledge and sessions
Enable stronger participation and consistency across regions

What Success Looks Like

Clear visibility into Experience Design capability, capacity & demand
Faster and more effective cross-market collaboration and staffing
Strong adoption of knowledge systems across teams
AI and specialised capabilities structured into usable offerings
A more connected and operationally mature Experience Design practice

Candidate Profile

Must-have

6–10 years of experience in design operations, programme management, or consulting/agency environments
Strong understanding of Experience Design (UX/CX/Product Design)
Proven ability to manage systems, reporting, and cross-team coordination
Strong organisational and systems-thinking capability
Excellent communication and stakeholder management skills
Comfortable working across teams and time zones
Prior experience in design / CX / digital agency environments is essential

Good to have

Experience in capability mapping or resource planning
Exposure to knowledge management platforms

What This Role Is Not

Not an administrative or EA role
Not a generic operations role
Not a delivery-only UX/design role
This role is not suited for pure UX/UI designers looking to move into operations without prior experience in design ops or program management.

How to Apply

If you're excited about building and scaling design practices, and enjoy working at the intersection of design, systems, and collaboration- we'd love to hear from you.

About Think Design:

Think Design is an award-winning UX Strategy firm with expertise in User Research, Data, UI UX Design and CX. Since 2004, we have been powering mission-critical initiatives of some of the world's most renowned organisations and brands, transforming businesses across industries and impacting millions of users through our outcomes.

Think Design was founded by 3 Designers from NID, Ahmedabad, with a motivation to change the design landscape in India. Today, Think Design is part of Havas Group, one of the world's largest Media & Communications groups with presence in 100+ countries.

To know more about us, please visit https://think.design/

Experience Design Operations Manager (Cross-Market)