About The Role

Dash Technologies is a US-headquartered software services company building AI-first solutions for healthcare and enterprise clients. We are looking for a Director of Engineering who can lead both technical engineering excellence and delivery execution in a fast-paced services environment — with deep fluency in the US healthcare ecosystem.

This is the senior-most engineering and delivery role in the organization. It reports directly to the CEO, and the entire engineering and delivery organization — approximately 130 team members (direct and indirect reports) — reports into this role, including 12–15 US-based team members managed remotely from India. The role owns a portfolio of approximately 20 customers, of which five are blue-chip accounts requiring direct engagement with client CEOs and CIOs. The portfolio is approximately 70% US healthcare engagements and 30% other technology engagements.

This role is a member of the company's leadership team and participates in all monthly and quarterly business reviews. This is not a 9-to-5 job — it demands an always-on ownership mindset, with genuine care for customers and an unwavering commitment to delivery.

This role is responsible for building AI-first engineering capabilities while ensuring high-quality, predictable delivery across multiple US client engagements. The ideal candidate is a hands-on engineering leader with strong delivery discipline, proven US healthcare domain experience, and exceptional people and client management skills — the ability to build genuine, lasting relationships with team members, clients, and senior client executives is mandatory for success in this role.

Key Responsibilities

Engineering Leadership

Lead the entire engineering and delivery organization — approximately 130 direct and indirect reports, including engineering managers, tech leads, and delivery teams
Directly manage 12–15 US-based team members from India, ensuring cohesion, accountability, and performance across geographies
Lead architecture, design, and development of scalable, secure, high-quality software systems
Establish and enforce engineering best practices across teams
Mentor engineering managers, tech leads, and senior developers
Ensure strong code quality, system performance, and reliability

Healthcare Domain Leadership

Bring a working understanding of the US healthcare innovation value chain — providers, payers, MedTech, digital health, and life sciences
Guide teams building on and integrating with EMR/EHR platforms (e.g., Epic, Oracle Health/Cerner, athenahealth, MEDITECH) and healthcare data systems
Champion interoperability standards (HL7, FHIR, DICOM) and healthcare data exchange patterns across client solutions
Ensure solutions are designed for HIPAA compliance, PHI security, and healthcare regulatory requirements (including awareness of FDA SaMD pathways where relevant)
Translate healthcare workflows (clinical, revenue cycle, quality reporting, patient engagement) into sound technical architecture and delivery plans

AI & Innovation

Drive adoption of AI/ML, LLMs, and intelligent automation across projects, including healthcare-specific AI use cases
Build reusable AI accelerators and frameworks to improve delivery efficiency
Enable teams to leverage AI-assisted development tools
Partner with leadership to define and execute AI-driven service offerings

Delivery Ownership

Own end-to-end delivery across multiple US client projects
Ensure projects are delivered on time, within scope, and with high quality
Implement strong execution frameworks (Agile, sprint discipline, milestone tracking)
Proactively manage risks, dependencies, and escalations

Stakeholder & Relationship Management

Own and manage a portfolio of approximately 20 customers, including five blue-chip accounts requiring direct interaction with client CEOs and CIOs and proactive expectation management
Act as the key interface between US clients, engineering teams, and the CEO
Build genuine personal relationships with clients and client executives (C-level and senior officers) — relationship-building and client management skills are mandatory
Participate in all monthly and quarterly business review meetings as a member of the leadership team
Travel to the US frequently (2–3 times per year) for client meetings, executive reviews, and relationship development
Communicate technical and healthcare-domain concepts clearly to non-technical stakeholders
Build strong client relationships and ensure high satisfaction
Provide regular updates to the CEO on delivery status, risks, and outcomes

Resource Management

Allocate and optimize engineering resources across projects
Ensure the right skills are aligned to the right work
Drive high utilization while supporting team growth and development
Partner with HR and leadership on hiring and capacity planning
Own hiring and establish a structured training and academy program to keep building a new pipeline of talent

Operational & Financial Excellence

Own delivery metrics including velocity, quality, utilization, and timelines
Maintain a strong focus on delivery efficiency and project margins
Identify opportunities for process improvement and cost optimization
Support business growth through better delivery capability and client outcomes

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred)
15–20 years of experience in software engineering and delivery management within a software services or product development environment
Demonstrated experience delivering software for US healthcare clients — providers, payers, MedTech, or digital health companies
Strong understanding of the US healthcare innovation value chain, including EMR/EHR ecosystems, interoperability (HL7/FHIR), HIPAA/PHI compliance, and clinical and operational workflows
Proven track record of successfully managing multiple concurrent software projects for US-based clients
Hands-on familiarity with AI/ML technologies, LLMs, and AI-assisted development practices
Must already be a heavy, daily user of AI tools in their own work — hands-on, everyday AI use is expected from day one (mandatory)
Strong understanding of software development methodologies (Agile, Scrum, Waterfall)
Experience working with cross-functional teams including developers, QA, product management, and operations
Experience managing US-based team members remotely from India (mandatory)
Excellent leadership, team management, and interpersonal skills — proven ability to build and retain high-performing teams (mandatory)
Exceptional relationship-building and client management skills, including comfort engaging directly with C-level client executives (CEOs, CIOs) (mandatory)
Willingness and ability to travel to the US 2–3 times per year (valid passport required; US visa or visa eligibility strongly preferred)
Proficiency in project management tools (e.g., Jira, Azure DevOps, MS Project)
PMP, SAFe, or other relevant certifications preferred

Key Competencies

Strategic thinking and planning
Team management and people leadership
Relationship-building — with team members, clients, and senior client executives
US healthcare domain fluency and client empathy
Strong decision-making and problem-solving skills
Effective communication and stakeholder management
Ability to handle multiple projects simultaneously
Financial and budget management expertise
Risk management and conflict resolution

Director of Engineering (AI & Delivery Excellence)