Skill required: Case Management - Employee Data Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support andRead, understand, and analyze client processes as per business rules.

Process employee tickets and service requests related exit process for resignations, terminations, and retirements, policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow)
Support the payroll to process final settlements, full and final calculations, and statutory dues. Validate notice period buyout, leave encashment, and deductions per policy.
Address queries from exiting employees regarding exit formalities and documentation.
Ensure a smooth and professional offboarding experience.
Maintain accurate and up-to-date HR records, including exit admin structures
Execute the process accurately and timely as a hands-on processor.
Escalate issues and seek advice when faced with complex issues/problems
Ensure LWI's are followed and updated regularly and train the team members on process updates.
Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Always demonstrate the highest level of customer service.
Pay close attention to detail and follow through to resolve any outstanding issues.
Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
Ensure and maintain the security and confidentiality of client data.
Update client applications accurately and quickly in accordance with the appropriate User Guides. What are we looking for
Written and verbal communication Education: B.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics Work Experience: 10+ years experience preferably in the learning industry.
Critical Thinking
Problem Management
Working inside a small team developing web /app-based solution using common development languages
Has an in-depth understanding of Authoring tools – Articulate 360/Lectora/Captivate/Flow 2/GOMO
Has an in-depth understanding of HTML5, CSS3, JavaScript, XML
Has experience in developing content for mobile platforms or has worked on development of mobile applications e.g., IOS, Android and Windows Phone
Experience undertaking common software quality assurance practices to validate solutions developed. Has experience creating detailed software documentation.
Strong English written / verbal communication skills.
Strong problem-solving skills and ability to carry out research as necessary.
Ability to multitask and manage several concurrent work assignments while meeting agreed Education: Bachelor's degree in HR, Business Administration, or a related field. Relevant experience into HR Service or Compliance-heavy role. This role bridges the gap between traditional HR administration and rigorous compliance. You aren't just answering where is my paycheck; you are ensuring that every employee interaction meets legal standards and that the workforce is continuously upskilled to meet industry regulationHand-on Knowledge of HRMS (SAP, Workday, Oracle) is required
Good organizational & prioritisation skills.
Analytical and problem-solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Results & detail-oriented
Focus on high data accuracy.
Quality driven – in communications and all system transactions.
Strong written and verbal skills in English Language.
Exit administrator experience is a plus
Workday experience is a plus s. upon timelines and commitments.
Familiarity / expertise in industry standard learning courseware frameworks: SCORM 1.2, SCORM 2004, AICC
Experience with JavaScript libraries like, bootstrap, foundation, require, angular, jQuery, etc.
Fair knowledge on MS Power Platform and SharePoint related technology
Fair knowledge on automations with regards to learning domain Roles and Responsibilities:
Responsible for translating business requirements against standard product offerings and development platforms.
Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation, onboard the content development team on the tool/s and processes.
Expected to have deep knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors – to deploy and test the courses to provide best user's experience.
Responsible for reporting status of team-members to internal/external stakeholders.
Up skill the content development
Regulatory Compliance Oversight: Act as the point of contact to support compliance in service delivery You will ensure that all employee records, onboarding documents, and termination procedures adhere to federal and state mandates. Audit Readiness: Lead internal audits of employee files and HRIS data. You'll be responsible for maintaining audit-ready documentation for external regulatory bodies. Training Program Management Design, coordinate, and often facilitate mandatory training sessions. This includes Data compliance training, process training. Employee Inquiry Resolution: Serve as the first tier of support for complex employee relations issues, providing guidance that aligns with both company policy and legal requirements. Employee Inquiry Resolution: Assist in drafting and updating the Employee Handbook to reflect changing regulations and internal shift in best practices team on standard tools and technologies. The Technical Architect is expected to learn new tools as and when introduced and knowledge share it with other team members.
Expected to carry out R&D into new technical solutions in line with client business requirements and company strategy.
Work in collaboration with ID and media team to provide the solution as per the requirement.