Ms Office, BPO Tools, Kpi Monitoring, Performance Management

react.js , code optimization , Scripting, Github, PostgreSQL, Laravel, Docker, MySQL, Debugging, Nestjs, Performance Tuning, Node.js, software testing, Git, Server Management, MongoDB, Rest Apis, Kubernetes, CI CD Pipelines, Text Speech and Call AI applications, Next.js, DevOps practices, third-party integrations, AI automations

Ms Office, BPO operations team management, Kpi Monitoring, BPO tools

shrinkage , SLA, Attrition, AHT, Kpi Monitoring, CSAT analysis