system integration, Software Configuration, Asana, Data Migration, JIRA, AI tools, Hris, payroll software platforms, MS Project, ERP systems, project management tools

Erp, Itil, use cases, Emerging Technologies, process flows, gathering business requirements, Business Processes, Payroll, integration touch points, Hris, Pmp, system development process improvements, SAAS applications, modelling and mapping as-is and to-be business processes, CRM

Apis, Workflows, SaaS implementation consulting, CRM Marketing Automation platforms, system integrations, Data Mapping, CRM

Ms Office, Salesforce, Accounting terminology and processes, MS Project, Accounting Software, Blackline implementation

Dynamics 365, Servicenow, Macros, Apis, Workflows, Slas, Jira, Hubspot, Triggers, Reporting dashboards, Integrations with Salesforce, Zendesk AI and Automation features, Zendesk Talk, Workflow automation tools, Zendesk Guide, Zendesk Explore, Ticketing processes, Zendesk Support, Automations, Integration frameworks, Zendesk Chat Messaging, Webhooks

Device Management - Windows MacOS and Linux Operating Systems, Project management and implementation roll out experience, User onboarding and offboarding, Networking Authentication RADIUS, Salesforce experience with account management and automation, Office365 G-Suite administrative understanding, Single Sign-on SCIM and SAML, Software systems setup and configuration experience, Directory Services specifically Active Directory and LDAP, Administrating or supporting SMB environments architecture

Rtp, Groovy, System Architecture, Amazon Connect, Ivr, Wireshark, Webrtc, Cti, Javascript, RingCentral, voice technologies, Cisco Webex Contact Center, VoIP, ACD, Salesforce Service Cloud, Voice and Non-Voice Contact Center applications, API integrations, VoIP troubleshooting tools, SIP, Dialer, Genesys Engage, SBC, platform configuration, contact center infrastructure

Excel, Sql, master data management, inventory optimization, Demand Planning, Store Operations