About us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 150+ facilities and 22,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

Job Scope:
The Assistant Manager - Customer Development will support in managing the strategic accounts within the region. This role focuses on driving growth through new business acquisitions, developing new opportunities, and ensuring compliance with legal requirements while enhancing customer satisfaction.

Key Responsibilities:

Assist in leading and managing the team to support strategic accounts.
Contribute to driving growth through new business acquisitions and the developm ent of new business opportunities.
Regularly assess, clarify, and validate customer needs to ensure alignment with DSC's offerings.
Ensure compliance with legal and regulatory requirements in all customer interactions and operations.
Facilitate regular communication between DSC internal stakeholders to promote continuous improvement initiatives.
Investigate and review key customers supply chain needs, identifying potential value opportunities.
Support the achievement of agreed KPIs and contribute to net growth by winning additional business and retaining existing clients.
Build and maintain networks within customer organizations, demonstrating the value delivered by DSC.
Prepare regular regional and ad-hoc reports for strategic accounts, summarizing performance and insights.
Monitor operational performance metrics and assist in managing customer satisfaction.
Support customer contract negotiations and ensure timely billing and effective Days Sales Outstanding (DSO) management.
Measure and assist in managing the performance of all functional partners for customers against pre-agreed performance metrics (KPIs).

Requirements

Experience: Minimum 5-7 years of experience within Logistics/3PL and/or supply chain, with a significant focus on customer management and business development.

Qualification: Postgraduate degree from a recognized institution in supply chain, logistics, or a related field.

Skills and Competencies:

Strong customer relationship and negotiation skills at all management levels.
Ability to deliver customer-focused service and manage expectations effectively.
Strong leadership and team management skills to motivate and guide team members.
Ability to drive performance improvements in operations and customer service.
Proficiency in preparing and presenting reports to various stakeholders.
Fluent in English (written and spoken) with excellent communication skills.