Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Cloud Infrastructure

Good to have skills : NA

Minimum 15 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity.

Roles & Responsibilities:

Expected to be a SME with deep knowledge and experience.
Should have Influencing and Advisory skills.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Expected to provide solutions to problems that apply across multiple teams.
Coordinate with vendors and internal stakeholders to facilitate effective problem resolution.
Maintain and improve operational processes to enhance system reliability and performance.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Cloud Infrastructure.
Strong understanding of cloud architecture and deployment models.
Experience with incident management and problem resolution in cloud environments.
Knowledge of change management processes and best practices.
Ability to collaborate effectively with cross-functional teams and external vendors.
Familiarity with monitoring tools and techniques to ensure system stability.

Additional Information:

The candidate should have minimum 6 years of experience in Cloud Infrastructure.
This position is based at our BDC7A - SEZ location.
A 15 years full time education is required.