Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Enterprise Network Operations

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex software problems, ensuring the seamless operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business operations while continuously seeking opportunities for improvement and optimization.

Roles & Responsibilities:

Expected to be an SME.
Collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Facilitate knowledge sharing sessions to enhance team capabilities.
Monitor system performance and implement necessary adjustments to optimize functionality.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Enterprise Network Operations.
Strong understanding of network protocols and architectures.
Experience with troubleshooting network connectivity issues.
Familiarity with network monitoring tools and techniques.
Ability to analyze and interpret network performance data.

Additional Information:

The candidate should have minimum 5 years of experience in Enterprise Network Operations.
This position is based at our Bengaluru office.
A 15 years full time education is required.