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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Technical Consultants deliver solutions that transform our customers businesses and their customers experiences. This role involves working with teams to discover, design, code, and deploy Salesforce Platform solutions using AI-powered tools and methodologies. 75% of this role involves programming, using Apex (Salesforce's Java-like language), JavaScript, and other development languages and tools — increasingly augmented by AI-assisted development.

The ideal technical consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. They proactively apply AI tools to accelerate delivery, improve code quality, and drive better business outcomes. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

YOUR IMPACT: Responsibilities

Programming solutions in Salesforce's Apex programming language, JavaScript, Lightning Web Component Framework and JS Frameworks with API integrations to cloud and back-office systems
Developing, optimizing and deploying Salesforce applications — leveraging AI-assisted development tools (e.g., Einstein for Developers, Cursor, Claude) to improve speed and quality
Designing and implementing Agentforce and AI-native solutions, including LLM flows, Einstein models, and agentic automation
Demonstrating key Salesforce AI capabilities and features to clients, translating technical value into business outcomes
Learn and use Salesforce's Services team best practices, including AI delivery standards and prompt governance
Help clients consistently meet/exceed goals and metrics
Contribute to customer success through front and back-end solution development and release management
Deliver high customer satisfaction (CSAT)
Continued professional growth and development, including staying current on AI tooling and Agentforce advancements
Engage with Japanese-speaking clients and stakeholders, leveraging Japanese language fluency to build trust and deliver effective communication in the Japan market
Travel to client site (average of 50%), but may be higher or lower based on the client engagement

Minimum Qualifications

BE / Btech or foreign equivalent
Business-level Japanese language proficiency (written and spoken) — required for client-facing engagements in the Japan market
3-8 years of relevant experience
Strong problem solving skills
Experience using technical skills to solve real-world business problems
Strong programming skills with JavaScript and one object-oriented language (e.g. Java, C#, Python)
Data modeling (objects, fields and relationships; able to model 1:M and M:M relationships)
Demonstrated AI fluency — ability to use AI tools in day-to-day development workflows and articulate AI-driven solutions to clients
Salesforce certifications and Platform development experience are a plus
Customer engagement/facilitation skills
Strong communication skills, both written and verbal
Ability to work independently and be a self-starter
Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable to clients needs
Cutting edge innovator who continually studies new technologies and functionality — including AI, Agentforce, and generative AI advancements
Strong potential to continue to grow in career to higher levels of Services or other positions at Salesforce

Preferred Qualifications

Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences
Prior Salesforce development experience (Apex programming language and Lightning Web Components) highly desired, but not required
Hands-on experience with Agentforce, Einstein AI features, or LLM-based solution design
Familiarity with AI-assisted development tools such as Einstein for Developers, Cursor, or GitHub Copilot
Other highly desired, but not required, technical experience includes: JS Frameworks, SQL, APIs, Testing Tools, DevOps
Native or near-native Japanese language fluency (JLPT N2 or above preferred)
Highly beneficial to have any Salesforce product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified JavaScript Developer I

Attributes

Leader who can communicate the value of Cloud and AI features
Results-driven, tenacious, drive to succeed in a fast-paced environment
Ability to learn quickly and adapt to change — especially in rapidly evolving AI landscape
Positive attitude; ability to motivate others
Culturally aware and effective at navigating cross-cultural client engagements, particularly in the Japan market

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Senior Technical Consultant - Japanese Fluency (Mandatory)