Join our team as a Solutions Analyst II and be at the forefront of driving technical innovation and strategic business solutions. Your role will be key to transforming complex challenges into efficient, tailored solutions, fostering both personal and professional growth.

As a Solutions Analyst II in Commercial & Investment Bank Payments Technology team, you will play a pivotal role in bridging the gap between product owners, business, operations, and software developers by leveraging your technical and analytical reasoning skills. You'll elicit and document business and data flow requirements, translating them into well-structured and technically feasible solutions. Your adaptability and ability to lead through change will be crucial in ambiguous situations and in effectively handling dependencies. Your strong foundation in data analytics will be instrumental in developing innovative architecture designs and operating systems. Excellent verbal and written communication skills will ensure clear and compelling exchanges with diverse stakeholders, fostering collaboration and driving the success of the company's projects and programs.

Job responsibilities

Contribute to data-driven decision-making by extracting insights from large, diverse data sets and applying data analytics techniques
Collaborate with cross-functional teams to provide input on architecture designs and operating systems, ensuring alignment with business strategy and technical solutions
Assist in managing project dependencies and change control by demonstrating adaptability and leading through change in a fast-paced environment
Promote continuous improvement initiatives by identifying opportunities for process enhancements and applying knowledge of principles and practices within the Solutions Analysis field
Guide the work of others, ensuring timely completion and adherence to established principles and practices
Uses enterprise-authorized AI capabilities within the work environment to accelerate requirements synthesis, dependency/change impact analysis, and solution documentation, validating outputs and handling data according to sensitivity and security requirements
Proven ability to lead requirements elicitation with business users/SMEs and produce clear, testable documentation (BRD/FRD as applicable, user stories, acceptance criteria, functional specs)

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise in solutions analysis, with a focus on eliciting and documenting business and data flow requirements
Experience in data visualization and analytics, including understanding of vendor products and managing vendor relations
Strong written communication skills, with a proven ability to effectively translate complex information for diverse stakeholder audiences
Experience supporting testing phases (SIT/UAT), including scenario definition, validation against acceptance criteria, and defect triage.
Strong understanding of systems integration concepts (APIs, eventing, batch vs real-time) and end-to-end data flows
Working knowledge of using enterprise-authorized AI capabilities within the work environment to support solutions analysis workflows with strong validation habits and awareness of data sensitivity
Ability to review and validate AI-assisted summaries and recommendations before use, escalating when uncertain and following data handling expectations
Provide functional support throughout the project lifecycle, from requirements/functional specs to reviewing SIT and UAT test cases, and supporting all the testing phases
Practical knowledge of Agile/Scrum ways of working and experience using JIRA/Azure DevOps/Confluence (or equivalent)

Preferred qualifications, capabilities, and skills

Payments and/or Trade Finance domain experience (operations workflows, exceptions/repairs/investigations, controls-aware processes) is plus
Assist in producing documentation (SOPs, user guides, runbooks) and supporting training/rollout
Understating of programing languages like Java, Python will be added advantage