Role:

We are hiring an experienced senior test manager supporting a large, multi-country quality assurance managed services engagement within a telecommunications environment.
This is a senior delivery leadership role with responsibility for approximately 30–32 QA professionals across multiple locations.
You will oversee functional, regression, automation, and performance testing while working closely with business, engineering, operations, programme teams, vendors, and senior client stakeholders.
The role is suitable for someone who combines strong testing knowledge with people leadership, client management, and sound quality judgement under delivery pressure.

Responsibilities:

Own the end-to-end QA engagement, covering test strategy, planning, execution governance, reporting, and release readiness.
Lead a distributed team of approximately 30–32 QA professionals across multiple countries and delivery locations.
Set priorities, clarify ownership, and coordinate delivery across teams, locations, and time zones.
Define and govern the approach across functional, regression, automation, and performance testing.
Review test coverage, defect trends, delivery risks, dependencies, and release readiness.
Lead or facilitate client governance meetings and communicate delivery status, risks, and recommendations.
Work with business, engineering, operations, programme teams, and external vendors to resolve issues and dependencies.
Strengthen automation coverage, testing efficiency, quality gates, and continuous testing practices.
Develop test leads and build stronger leadership capability across the engagement.
Identify practical and governed uses of AI that can improve test design, analysis, automation, or delivery productivity.
Drive measurable improvements in production quality, regression reliability, release predictability, and service performance.

Required Skills:

10 years of relevant experience in software testing or quality engineering, or equivalent depth gained through complex QA delivery leadership.
Experience managing enterprise-level testing programmes or QA-managed services engagements.
Relevant telecommunications experience, including exposure to telecom platforms, services, or customer journeys.
Demonstrated experience leading large, geographically distributed QA teams.
Practical knowledge of test strategy, functional testing, regression testing, and automation governance.
Good understanding of performance testing and non-functional quality risks.
Experience managing senior client, business, and delivery stakeholders.
Ability to communicate quality risks, trade-offs, and release recommendations clearly.
Effective people leadership, delegation, coaching, and escalation-management skills.
Ability to raise and constructively challenge delivery decisions when quality or customer impact is at risk.

Senior Test Manager