Role : Lead Implementation Consultant - North

Location: Noida

About LeadSquared

One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1800+ customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.

Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.

The Role

We are looking for a seasoned Implementation Leader to drive large-scale deployments of LeadSquared's LOS platform. This role will own end-to-end delivery, stakeholder management, and team leadership, ensuring successful implementation, adoption, and long-term customer success.

Key Responsibilities

Regional Delivery Ownership (North India)

Own end-to-end implementation delivery for clients across North India
Manage multiple high-value projects, ensuring timelines, quality, and customer satisfaction
Act as the escalation point for critical client issues within the region

Client & Stakeholder Management

Build strong relationships with enterprise clients and key stakeholders
Lead requirement discussions, solution design, and implementation strategy
Drive customer success outcomes and ensure high retention & expansion

Team Leadership & People Management

Lead, mentor, and manage a team of Implementation Consultants across North India
Drive hiring, onboarding, and capability building within the team
Allocate resources effectively and ensure optimal team utilization
Set performance goals and conduct regular reviews

Solutioning & Implementation

Translate complex business requirements into scalable CRM/LOS solutions
Design workflows, automations, and integrations using LeadSquared platform
Ensure adherence to implementation best practices and standard frameworks

Cross-Functional Collaboration

Partner with Sales, Customer Success, and Product teams for seamless delivery
Support pre-sales for enterprise deals requiring complex solutioning
Provide feedback to product teams based on regional client needs

Requirements

6–9 years of experience in SaaS implementation / CRM / LOS delivery
Strong experience in managing enterprise implementations
Proven experience in team handling and regional ownership
Hands-on experience with CRM platforms
Strong understanding of sales, marketing, and operational workflows
Excellent stakeholder management and communication skills

Why Should You Apply

Fast-paced environment with exposure to leading Banks, NBFCs, and FinTech lenders
Accelerated growth & rewards based on deal closures and revenue targets
Easily approachable management with direct access to leadership
Work with the best minds in lending technology and industry leaders
Flexible work timings with hybrid working options
Opportunity to work on complex, large-scale implementations
Collaborative and high-growth culture .