Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve system processes and workflows to enhance overall efficiency.
Mentor junior team members to support their professional growth and development.
Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Epic Systems.
Strong troubleshooting and problem-solving abilities related to complex software environments.
Experience with system monitoring and incident management tools.
Ability to analyze logs and system data to identify root causes of issues.
Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
Familiarity with software lifecycle processes and support methodologies.

Additional Information:

The candidate should have minimum 5 years of experience in Epic Systems.
This position is based at our BDC14A - STPI location.
A 15 years full time education is required.