Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Microsoft 365

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing change requests to improve system functionality and updating documentation to aid in efficient troubleshooting. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
Lead efforts to document and update knowledge base articles to enhance troubleshooting efficiency.
Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Microsoft 365.
Strong understanding of incident and problem management processes within business systems.
Experience in creating and implementing Requests for Change to support system improvements.
Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
Skilled in maintaining and updating technical documentation to support operational stability.
Competence in analyzing system components to identify root causes and implement corrective actions.

Additional Information:

The candidate should have minimum 5 years of experience in Microsoft 365.
This position is based at our Pune office.
A 15 years full time education is required.