Overview

We are seeking a highly experienced IT Operations Lead with architect-level expertise in endpoint management, specializing in Mac environments alongside Windows ecosystems.
This role will function as the Global SME and Single Point of Contact (SPOC) for MacBook management across the enterprise, while leading IT operations for Hyderabad and Pune locations.
The ideal candidate will bring deep technical expertise in Mac endpoint architecture, enterprise management tools, and security frameworks, combined with strong operational leadership to deliver scalable, secure, and high-performing end-user computing services.

Scope

Lead global Mac endpoint strategy, governance, lifecycle management, and standardization across the enterprise.
Drive IT operations and service delivery for Hyderabad and Pune, ensuring SLA/OLA adherence and high user satisfaction.
Own L3 support for endpoint OS, hardware, and performance issues across Mac and Windows environments.
Collaborate with global IT, Security, and Infrastructure teams to implement scalable and compliant endpoint management solutions.

What You'll Do

Serve as the Global SPOC and SME for Mac endpoint management, covering provisioning, configuration, patching, compliance, and troubleshooting.
Lead enterprise-wide Mac OS upgrades, migrations, and vulnerability remediation including zero-day threats.
Architect, manage, and optimize endpoint management platforms such as Microsoft Intune, ManageEngine Endpoint Central, and JAMF.
Define and enforce enterprise standards, automation strategies, and best practices for endpoint environments.
Provide L3 support and act as escalation point for critical incidents, ensuring timely resolution and root cause analysis.
Manage IT service delivery aligned with ITIL processes (Incident, Problem, Change Management) and track SLA/CSAT metrics.
Own IT asset lifecycle management including procurement, inventory tracking, allocation, and disposal.
Manage vendor engagements for hardware support, repairs, and escalations.
Collaborate with leadership and global stakeholders on endpoint security, compliance, and enterprise initiatives.
Develop documentation, reporting dashboards, and enable effective knowledge transfer.

What We're Looking For

8–12+ years of experience in IT Operations, endpoint management, and enterprise environments.
Strong hands-on expertise in Mac endpoint management (mandatory) with Windows ecosystem exposure.
Experience with Microsoft Intune, JAMF, and ManageEngine Endpoint Central.
Strong expertise in vulnerability management, patching, and endpoint security compliance.
Advanced L3 troubleshooting skills across OS, hardware, and performance issues.
Working knowledge of ITIL processes (Incident, Problem, Change Management).
Experience with enterprise-scale OS upgrades and migration programs.
Exposure to scripting/automation (Shell, PowerShell) is an added advantage.
Strong stakeholder management, leadership, and communication skills.
Certifications in JAMF, Apple, Microsoft Intune, or Endpoint Management and experience with Apple Business Manager are preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Team Lead, ITG