Genesys, Amazon Connect, predictive service insights, ServiceNow CSM, intelligent routing, case summarization, agent assist, Salesforce Service Cloud, Analytics, AI-enabled service use cases, AI automation, Microsoft Dynamics 365 Customer Service, Nice, CRM service platforms, digital workflow tools, virtual agents

Uipath, Alteryx, Data Modeling, Rpa, Tableau, Power Pivot, VB, Sql, AI-driven agent solutions, Workiva, Microsoft Copilot Studio

Servicenow, Jira, Confluence, Automation Frameworks, Dynatrace, Splunk, Rest Apis, Cyberark, Python, Workflow orchestration tools, Middleware technologies, Integration with ServiceNow, Observability tools

Java, JIRA, Sql, Confluence, Python, RPA test automation, UiPath Orchestrator, Powerpoint, UiPath Test Manager, GenAI-assisted test generation, UiPath Studio, UiPath Test Suite

e-invoicing, SOX internal-controls, Vendor master data governance, OCR capture, AI-based invoice coding, Accounts Payable, AP Automation Transformation, Automated vendor payment run generation, Oracle ERP system

Power Bi, Change Management, Strategic Planning Business Partnering, Process Improvement, Project Management, Financial Analysis Reporting, Cross-Functional, Team Leadership, Collaboration, Data Visualization Skills, Continuous Improvement Mindset, Advanced Excel functions

SAP, Data Modeling, automated controls, RPA workflow tools, Lean Principles, DMAIC methodology, Microsoft Office Suite, cloud ERP systems

SAP Security, Rpa, GRC Risk Management, Fraud Management, audit management, IAM solutions, SAP GRC Process Control, automated monitoring in SAP GRC Process Control, SAP GRC Access Control