Understanding of BPO metrics, Leadership Skills, Problem-solving skills, Team Handling, Ability to work in a fast-paced night shift environment

Quality control processes, Order handling, Problem-solving skills, Communication Skills, Customer experience operations, Performance tracking systems

operational activities , International Bpo, Performance Management, Leadership Skills, Communication Skills, Organizational Skills

Slas, Customer Support, call center operations, CSAT KPIs, Bpo Operations, Banking cards, Team Handling, People Management, Customer Service Management, AHT shrinkage, Attrition, Dispute domain

Slas, Customer Support, call center operations, Bpo Operations, Banking cards, Team Handling, Customer Service Management, AHT shrinkage, Attrition, KPIs, Dispute domain, CSAT

Team Handling, Accounts Receivable