Description

Customer Service Associates perform at their best when they have the right information, guidance, and support at the right moment. Our Associate Experience organization is building the next generation Associate Workspace—a unified experience where associates start their day, receive personalized guidance, stay informed, collaborate with their teams, and continuously improve while serving customers.

We are seeking a Sr. Product Manager Technical to define the future of the Associate Workspace across Customer Service.

You will own the product strategy for performance management, associate communications, notifications, recognition, daily priorities, and future workforce engagement experiences. Working closely with Engineering, UX, Applied Science, Business Intelligence, and Operations, you will transform fragmented tools and manual workflows into a unified workspace that helps associates stay informed, engaged, and productive throughout the workday.

This role offers a unique opportunity to define how hundreds of thousands of Customer Service Associates interact with Amazon's internal systems every day while shaping the future of human-AI collaboration in frontline operations.

Key job responsibilities

> Own the product strategy and roadmap for performance management and the Associate Workspace.

> Build intelligent performance guidance, notifications, communications, recognition, and personalized daily experiences.

> Define the long-term vision for associate communications and in-workflow engagement.

> Partner closely with Engineering, UX, Applied Science, Business Intelligence, and Operations to deliver a unified associate workspace.

> Drive product strategy, experimentation, and end-to-end product execution.

Basic Qualifications

Bachelor's degree
5+ years of technical product or program management experience
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

Experience in building and driving adoption of new tools
Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience building enterprise software, productivity platforms, workflow applications, or AI-enabled products.
Experience developing customer or employee-facing software at scale.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI HYD 13 SEZ

Job ID: A10465005

Sr. Product Manager Technical - Associate Workspace