Description

As an Operations I Manager focused on Defect Reduction, you will work with India's leadership team to identify, analyze, and eliminate defects across Amazon's operations to serve our customers better. Your primary responsibility will be to deep-dive into data, identify root causes of defects, and recommend and pilot improvements that enhance customer experience — in line with our goal to be Earth's Most Customer-Centric Company.

You will collaborate with cross-functional teams across fulfillment, transportation, customer service, and seller service to drive systemic improvements that reduce concessions, contacts, and quality failures. We are looking for high-potential, analytical, innovative, and forward-thinking professionals to join our India Operations team.

Are you ready to leverage data-driven insights and Lean methodologies to lead defect reduction initiatives that directly improve customer experience Are you willing to dive deep into complex operational data to uncover patterns and build sustainable solutions

Key job responsibilities

Perform end-to-end defect analysis across fulfillment, transportation, and delivery operations to identify trends, root causes, and improvement opportunities
Drive defect reduction through systematic defect identification, root cause analysis, and corrective action implementation
Develop and pilot process improvements to reduce customer/seller service contacts
Build mechanisms to track, monitor, and improve quality metrics across the fulfillment network
Conduct market and competitive analysis for transportation and supply chain parameters
Identify and prevent financial leakage when working with external partners (carriers and 3P partners)
Analyze third-party seller order fulfillment data to create mechanisms that improve quality and reduce defects
Enhance customer returns experience by reducing defects in the reverse logistics process
Develop operating plans to improve partner performance and monitor outcomes
Address transportation and supply chain issues pertaining to new geographies where Amazon has a potential marketplace
Implement data processing frameworks for supervising quality and driving continuous improvement
Participate in business review meetings and contribute to data-driven decisions on quality improvement parameters

Basic Qualifications

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Excellent analytical and problem-solving skills
Ability to summarize and communicate complex data insights to stakeholders
Strong interpersonal skills to drive initiatives with a diverse set of cross-functional stakeholders

Preferred Qualifications

Advanced Excel skills with experience handling Macros/Look-ups
SQL skills, including the ability to write and troubleshoot queries, extract and manipulate data from relational databases, and generate reports to support operational decision-making
Coursework related to supply chain management, production planning, and control
Knowledge of Kaizen, LEAN methodology, and Six Sigma techniques
Solid organizational and project-management skills
Experience with data visualization tools and reporting dashboards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Karnataka

Job ID: A10471767

Manager I, Operations, External Fulfillment