Enterprise Applications, JIRA, SaaS platforms, data workflows, ticket lifecycle, escalation workflows, zendesk, SLA tracking

Oracle, SQL Server, MySQL, Postgres, Unix/Linux, Networking

JIRA, AI-driven support solutions, zendesk, intercom, LLMs, FIN, chatbots, omni-channel support, ticket auto-deflection, mobile network technologies, eSIM roaming

VB.Net, SQL Server, Platform As A Service, Python, OneStream, cloud-based software as a service

Customer Success, Vulnerability Management, Vapt, SLA frameworks, Support Operations, zendesk, technical SaaS products, Freshdesk