Project Role : Custom Software Engineer

Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills : Amazon Connect

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of software applications. This role requires taking ownership of the project s technical direction and serving as the main liaison for all application-related activities. The position demands coordinating with various stakeholders to ensure seamless integration and functionality, while continuously overseeing progress and addressing challenges to deliver effective solutions.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Drive continuous improvement initiatives to enhance team productivity and software quality.
Mentor junior team members to support their professional growth and skill development.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Amazon Connect.
Experience in designing and implementing cloud-based contact center solutions.
Strong knowledge of telephony systems and integration with customer relationship management platforms.
Ability to troubleshoot and optimize application performance within Amazon Connect environments.
Familiarity with scripting and automation to streamline workflows and enhance user experience.

Additional Information:

The candidate should have minimum 7.5 years of experience in Amazon Connect.
This position is based at our Chennai office.
A 15 years full time education is required.