Description

Senior Program Manager, Pharmacy Operations

About The Role

We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Sr. Program Manager, you will be responsible for driving operational excellence, scaling our pharmacy network, and implementing innovative solutions that enhance customer experience across Amazon's pharmacy business.

Basic Qualifications

Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field

Experience in program management, operations management, or related field

Demonstrated experience in managing complex projects with multiple stakeholders

Strong analytical and problem-solving skills with data-driven decision-making capability

Excellence in stakeholder management and cross-functional team leadership

Preferred Qualifications

Master's degree in Business Administration, Healthcare Administration, or related field

Healthcare/Pharmaceutical industry experience

PMP certification or equivalent project management credentials

Experience in e-commerce or retail operations

Six Sigma certification (Green Belt or higher)

Knowledge of regulatory requirements in pharmaceutical supply chain

Key Responsibilities

Operational Excellence:

Lead and optimize daily order processing operations with third-party pharmaceutical sellers

Manage and scale a network of Pharmacy Fulfillment Centers serving 19,000+ PIN codes

Develop and implement Standard Operating Procedures (SOPs) for internal teams and external partners

Monitor key performance metrics and drive continuous improvement initiatives

Strategic Leadership

Partner with Product, Tech, Category, and Logistics teams to drive operational efficiency

Identify and execute high-impact projects to generate new revenue streams

Lead process improvement initiatives to optimize cost structure and improve customer experience

Design and implement scalable solutions for pharmacy operations

Program Management

Create and maintain project plans, timelines, and documentation

Conduct regular business reviews and prepare executive-level presentations

Manage risk assessment and mitigation strategies

Drive data-driven decision making through analytics and reporting

Stakeholder Management

Build and maintain strong relationships with cross-functional teams

Collaborate with external partners and vendors

Communicate project status and escalations to senior leadership

Mentor and guide junior team members

Impact

In this role, you will have the opportunity to shape the future of Amazon's pharmacy business, driving initiatives that directly impact millions of customers while working with cutting-edge technology and processes.

About Amazon Pharmacy

Amazon Pharmacy is revolutionizing how customers access healthcare products and medications. We're building innovative solutions to make healthcare more accessible and affordable for customers across India.

About The Team

As a Sr. Program Manager in Amazon Pharmacy, you'll be part of a small, fast-moving team building one of Amazon India's most complex and exciting new businesses. No two days look the same — you could be redesigning a supply chain network in the morning, aligning with 3P partners on operational inputs by noon, and diving deep into P&L levers by evening. You'll navigate regulatory complexity, drive cross-functional programs across category, tech, and operations, and directly shape how millions of customers access healthcare on Amazon.

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Karnataka

Job ID: A10390794

Senior Program Manager, Amazon Pharmacy