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Manager - O2C

Job purpose

The Order to Cash manager will play a pivotal role in establishing and overseeing multi-country/group Order to Cash processes. This position demands the capability to lead high-performing teams while ensuring the accurate, timely, and compliant execution of customer onboarding, billing, collections, and payment application activities. The manager will collaborate closely with global process owners to facilitate reporting, audits, forecasting, and transformation initiatives, all while ensuring exceptional client service and compliance with statutory and internal controls.

Responsibilities

Manage the complete O2C process for an engagement, which encompasses customer master data maintenance, sales order processing, billing, collections, dispute management, and cash application.
Ensuring strict adherence to the compliance calendar of clients to minimize backlogs and impacts on accruals.
Aligning with client-specific compliance calendars, internal controls, and statutory requirements. Monitoring O2C Key Performance Indicators (KPIs) such as Days Sales Outstanding (DSO), invoice accuracy, dispute aging, and unapplied cash levels.
Coordinating with finance, sales, and legal teams to ensure accurate billing and effective dispute resolution.
Serve as the primary point of contact for clients, delivering exceptional service and support.
Ensure that all key performance metrics are consistently achieved.
Identify and implement new opportunities, such as automation adoption and process enhancements, to improve efficiency and align with industry benchmarks.
Coordinate and review activities conducted in other GDS centres and EY local offices.
Oversee and review the month-end processes.
Collaborate with Client and Global Process Owners on accounting processes and continuous improvement initiatives.
Maintain and manage internal and external reporting dashboards to showcase the progress of activities and the status of multi-country engagements.
Demonstrate a willingness to challenge existing processes and a commitment to implementing improvements by proposing lean ideas, fostering an environment of stringent controls, and enhancing quality.
Upskill self and the team in future technologies such as AI, GenAI, and Agentic AI, and drive the adoption of technology solutions.
Conduct thorough reviews of accounts, schedules, and calculations to ensure the quality of deliverables, while effectively implementing internal review mechanisms and control processes.
Plan work effectively and optimize capacity utilization to support colleagues.
Conduct performance evaluations of team members, address performance issues, and provide technical and operational guidance to support team members.

Functional & Technical skills

Functional Skills

Experience in managing Order to Cash (O2C) or Accounts Receivables operations, with a strong track record in developing teams and leading a group of experienced finance professionals.
A proven history of collaborating with leaders from various regions and managing deliverables in a rapidly changing environment while maintaining high-quality standards in a metrics-driven setting.
A focus on enhancing productivity and resource utilization, along with the capability to effectively implement process changes with appropriate engagement support.

Required Technical skills

Hands-on experience with ERP systems such as D365, SAP, Ariba, and Business Central.
Essential knowledge of IFRS or US-GAAP standards.
Strong analytical and problem-solving abilities.
Excellent presentation and interpersonal skills, facilitating effective communication.
Robust client and stakeholder management capabilities.
Strong people management skills, fostering team development and collaboration.

Qualifications & Experience

B. Com/M. Com/CA/ACCA/CWA/CPA with overall 10 - 13 Yrs of relevant experience in Order to Cash or Accounts Receivables process.
Role may also require extended working hours during peak periods.
Candidate may also be required to work in time zones that provide adequate coverage to global clients in order to facilitate collaboration with EY and client stakeholders.

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