Job Description: 5-12 years

We are looking for an experienced and result-oriented Enterprise Sales Manager to drive the growth of our CPaaS (Communications Platform as a Service) business. The role will be responsible for identifying and acquiring enterprise customers, managing strategic accounts, developing new business opportunities, and driving revenue through consultative and solution-based selling.

The ideal candidate should have a strong understanding of the enterprise communication, CPaaS, SaaS, cloud, telecom, or digital technology ecosystem, along with proven experience in managing complex B2B sales cycles and engaging with senior decision-makers.

Key Responsibilities:

Enterprise Business Development: Identify, qualify, and develop new enterprise business opportunities across target industries and customer segments.
Lead Generation & Prospecting: Build a strong sales pipeline through strategic prospecting, cold calling, email campaigns, networking, industry events, referrals, and account-based selling.
End-to-End Sales Ownership: Manage the complete sales lifecycle, from prospect identification and qualification through solution presentation, negotiation, closure, and handover.
Solution Selling: Understand customer communication requirements and position relevant CPaaS solutions such as SMS, WhatsApp Business, Voice, RCS, OTP, authentication, notifications, and other digital communication APIs.
Enterprise Account Management: Build and maintain strong relationships with key enterprise customers and identify opportunities for account expansion, upselling, and cross-selling.
Stakeholder Management: Develop relationships with CXOs, business heads, IT leaders, procurement teams, marketing teams, and other key decision-makers within enterprise accounts.
Client Meetings & Presentations: Conduct business discussions, product demonstrations, solution presentations, and commercial negotiations with prospective and existing customers.
Proposal & RFP Management: Work closely with pre-sales, product, solution, and technical teams to prepare customized proposals, RFP/RFQ responses, commercial offers, and solution presentations.
Pipeline & Revenue Management: Maintain accurate sales forecasts, pipeline reports, opportunity stages, and revenue projections through the organization's CRM system.
Competitive Intelligence: Monitor competitor offerings, pricing, market developments, customer trends, and industry dynamics to identify opportunities and strengthen the company's competitive positioning.
Cross-functional Collaboration: Collaborate with product, marketing, pre-sales, technical, operations, finance, and customer success teams to ensure successful customer acquisition and onboarding.
Relationship Management: Act as a trusted business partner to customers by understanding their communication challenges and recommending scalable, cost-effective solutions.
Market Expansion: Identify new industries, use cases, geographies, and strategic accounts that can contribute to CPaaS business growth.
Sales Performance: Consistently achieve and exceed assigned revenue, acquisition, and profitability targets.

Key Skills & Competencies:

Strong understanding of CPaaS, SaaS, cloud communications, telecom, APIs, digital messaging, or enterprise technology solutions.
Proven experience in B2B enterprise sales with a track record of meeting or exceeding revenue targets.
Strong consultative and solution-selling approach with the ability to understand business requirements and translate them into technology solutions.
Excellent communication, presentation, negotiation, and relationship-management skills.
Ability to engage confidently with CXO-level and senior enterprise stakeholders.
Strong prospecting, lead-generation, and business-development capabilities.
Experience managing long and complex enterprise sales cycles involving multiple stakeholders.
Strong commercial acumen with the ability to negotiate pricing, contracts, and commercial terms.
Excellent pipeline management, forecasting, and CRM discipline.
Strong analytical and problem-solving abilities.
Ability to work collaboratively with technical, product, pre-sales, marketing, and operations teams.
Highly driven, self-motivated, target-oriented, and comfortable working in a fast-paced environment.

Education & Experience:

Bachelor's degree in Business Administration, Marketing, Engineering, Computer Science, or a related field. An MBA or equivalent qualification is an advantage.
7–10 years of experience in B2B/Enterprise Sales, preferably within CPaaS, SaaS, telecom, cloud, IT, digital communications, or technology solutions.
Proven track record of acquiring and managing mid-market and enterprise accounts.
Experience selling technology solutions to industries such as BFSI, E-commerce, Retail, Healthcare, Logistics, Travel, Education, or large enterprises will be an advantage.
Experience with CRM platforms and sales tools is preferred.

Key Performance Indicators (KPIs):

New enterprise customer acquisition
Revenue and gross margin achievement
Sales pipeline growth and conversion
Enterprise account penetration
Upselling and cross-selling revenue
Sales cycle management
Forecast accuracy
Customer retention and relationship growth

What We're Looking For: A hunter + farmer sales professional who can independently generate enterprise opportunities, build executive-level relationships, understand customer communication requirements, and convert complex opportunities into long-term, high-value CPaaS partnerships.