Itsm, Rest Api, Javascript, Csm, Generative AI, AI Agents, Flow Designer, Virtual Agent, IntegrationHub, AI Agent Studio, Agentic Workflows, ServiceNow Agentic AI, AI Agent Orchestration, Now Assist Generative AI, HRSD

ServiceNow IT Service Management (ITSM), Itil Framework, Problem Management, Incident Management, Change management, Release management, Service request fulfilment, Root Cause Analysis, Generative AI, Prompt engineering, AI evaluation frameworks, Responsible AI use, Process and technical documentation, Scalable solutions, Agentic AI

Solarwinds, Appdynamics, Javascript, Client Scripts, Dynatrace, Business Rules, Flow Designer, Scoped Applications, SOAP APIs, ServiceNow Event Management, ServiceNow AIOps, Glide APIs, Script Includes, Integration Hub, Update Sets