Ms Excel, Reporting Tools, Call Monitoring Evaluation, Quality Auditing, Reporting MIS, Root Cause Analysis, Performance Improvement, Process Improvement, Customer Experience Management, Stakeholder Management

Sql, AWS, New Relic, Azure, Kibana, Grafana, ITIL V4 Foundation, Product merchandising tools, NRQL, eCommerce platform, APM monitoring tools, Atlassian Jira JSM

Scripting, Debugging, Monitoring Tools, Log Analysis, Apis, Alerting systems

.NET, Servicenow, Kubernetes, Azure, monitoring and alerting tools

Data classification tasks, Basic computer proficiency, Web-based video review portal, Video monitoring tools

sentinel , Qradar, Splunk, Ips, Windows, Vulnerability Assessments, Incident Response, Linux, Ids, Siem Tools, Firewalls, security monitoring tools, threat detection, EDR

sentinel , Qradar, Ips, Splunk, Siem Tools, Ids, Windows, Firewalls, Vulnerability Assessments, Linux, security monitoring tools, EDR

Quality Analysis, Quality Tools, call monitoring, Quality Check