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Senior Engineering Intelligence Analyst

Role Summary

We are looking for a hands-on analytics engineer to build, maintain, and evolve Five9's engineering intelligence platform. You will be the technical engine behind a growing function that provides data-driven insights to engineering leadership across a portfolio of 1,000+ features and $100M+ in engineering investment. You will work with data from Jira, Jellyfish, Salesforce, and other systems to build automated pipelines, interactive dashboards, and analytical tools that enable faster, smarter decisions.

This role is ideal for someone who combines strong data engineering fundamentals with a passion for making data accessible and actionable — someone who gets excited about building a pipeline as much as crafting a clear visualization.

Responsibilities

Dashboard Development & Maintenance (40%)

Build and maintain interactive dashboards in Looker (BI platform) covering feature delivery predictions, FTE allocation, resource contention, and portfolio health
Migrate existing HTML based dashboards to the enterprise BI platform while preserving and enhancing analytical depth
Design intuitive, self-service visualizations that engineering leaders can explore without analyst support
Implement alerting and anomaly detection to proactively surface risks (e.g., feature slippage, resource over-allocation, stale work items)

Data Engineering & Integration (35%)

Build and maintain data pipelines integrating Jira (REST API, Structure exports), Jellyfish APIs, Salesforce, and other internal systems
Write Python and SQL to extract, transform, and load data into a central analytics data store
Implement data quality checks, automated validation, and monitoring to ensure accuracy and freshness
Optimize query performance and data models for sub-second dashboard response times
Manage API rate limits, authentication, incremental syncs, and error handling for all data source integrations

Analysis & Insight Support (25%)

Support the Senior Leader in preparing executive-ready analyses and insight decks
Perform ad-hoc analyses on feature delivery trends, team capacity, engineering investment patterns, and cycle time drivers
Build reusable analytical templates and frameworks that can be refreshed with new data each cycle
Document data lineage, calculation methodologies, and dashboard logic for transparency and auditability

Skills, competencies and qualifications

Required

Minimum 5 years of experience in analytics engineering, data engineering, business intelligence, or a related technical analytics role
Strong SQL skills (complex joins, window functions, CTEs, performance optimization)
Proficiency in Python for data processing (pandas, requests, scheduled jobs)
Hands-on experience with Looker BI tool including data modeling, dashboard design, and performance optimization
Experience building and maintaining ETL/ELT pipelines with REST API data sources
Familiarity with Jira and strong understanding of software delivery lifecycle, Agile methodologies, and how engineering organizations operate
Strong data visualization skills — ability to design dashboards that tell a clear story, not just display numbers
Excellent attention to data quality, accuracy, and documentation

Preferred

Experience with Jira APIs, Jira Structure, Atlassian ecosystem at scale
Familiarity with Jellyfish, or similar engineering management platforms
Experience with Salesforce data extraction (SOQL, reports API)
Cloud data platform experience (BigQuery)
Exposure to engineering metrics (DORA, velocity, cycle time, throughput)
HTML/JavaScript skills for custom visualizations and rapid prototyping
Experience in SaaS or enterprise software environments

Key stakeholders include:

Engineering Service Owners
Engineering Operations, Delivery Managers, Technical Program Managers
Product Managers and Product Operations

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.