Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : PeopleSoft PeopleTools

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of application issues.
Document troubleshooting steps and solutions to build a knowledge base for future reference.
Assist in the implementation of system updates and patches to enhance application performance.
Support junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:

Must To Have Skills: Proficiency in PeopleSoft PeopleTools.
Experience with application troubleshooting and root cause analysis within enterprise environments.
Strong understanding of system monitoring and incident management processes.
Ability to work with database queries and understand backend system interactions.
Familiarity with software lifecycle management and deployment procedures.

Additional Information:

The candidate should have minimum 3 years of experience in PeopleSoft PeopleTools.
This position is based at our HDC4 - SEZ office.
A 15 years full time education is required.