Job responsibilities:

Assist in the management of the Control and Operational Risk Evaluation (CORE) framework.
Design, set up, and monitor controls using automation, AI, and data analytics to build a proactive risk culture.
Create metrics, review and provide program data (such as KRI/KPI), use analytics and visualization tools, and create reports to support business decisions.
Take active ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams in co-ordination with the Testing Center of Excellence.
Lead or support control program projects, ensuring regulatory compliance and addressing key risks, while identifying and driving improvements through new technology.
Bring in skills like digital risk management, agile ways of working, and automation to keep the organization moving forward.
Partner with business colleagues to drive a culture of risk awareness and proactive risk identification and assessment.
Identify ways to streamline controls and control testing through the use of new tools, Artificial Intelligence, Machine Learning and Large Language Models.
Prepare analyses of findings and present key control initiatives to stakeholders.
Help write and edit procedures and map obligations to procedures, processes, risks and controls.

Required qualifications, capabilities, and skills

Bachelor's degree or equivalent experience required
10+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance
Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
Strong project management and process skills ability to prioritize and execute on multiple, simultaneous, complex priorities.
Highly proficient in MS 365 Applications and MS CoPilot
Strong and up-to-date knowledge and understanding of risk and control assessments, internal control testing, issue management and data oversight and controls
Proven results of driving improved control environments, and excellent problem-solving and analytical skills.
Excellent verbal and written communication skills including advising senior management of risks, challenges, and potential solutions.
Internal Stakeholder Management:Establishes productive relationships with internal stakeholders, communicates proactively, adapts to stakeholder needs, and assists with stakeholder engagement.
Analytical Thinking & Decision Making:Analyzes routine and moderately complex data, critically evaluates information and alternatives, identifies key issues and patterns, engages stakeholders, and delivers timely, fact-based decisions while assisting others with analytical tasks

Strongly preferred qualifications, capabilities, and skills

Data Literacy & Automation Proficiency:Applies data literacy in routine contexts with appropriate controls, identifies and evaluates automation/ML opportunities based on complexity and impact, delivers clear insights and communicates benefits to stakeholders, and assists others with data tasks and automation assessments
Strong understanding of:
- Operational Risk framework
- Payments business will be an added advantage

VP - Control Manager