Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : BlueYonder Warehouse Management

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure alignment of support activities with business needs.
Monitor system performance and implement improvements to enhance reliability and efficiency.
Mentor junior team members to foster skill development and knowledge sharing.

Professional & Technical Skills:

Must To Have Skills: Proficiency in BlueYonder Warehouse Management.
Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
Experience in managing and supporting enterprise-level warehouse management systems.
Ability to work collaboratively with cross-functional teams to deliver effective solutions.
Familiarity with system monitoring tools and incident management processes.
Excellent communication skills to clearly convey technical information to diverse audiences.

Additional Information:

The candidate should have minimum 7.5 years of experience in BlueYonder Warehouse Management.
This position is based at our Chennai office.
A 15 years full time education is required.