Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : NAS Architecture and Design

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure seamless integration and support of business-critical applications.
Document findings and solutions clearly to support knowledge sharing and future troubleshooting.
Assist in the development and implementation of process improvements to enhance system stability and efficiency.
Provide guidance and support to junior team members to foster professional growth and team success.

Professional & Technical Skills:

Must To Have Skills: Proficiency in NAS Architecture and Design.
Strong understanding of storage systems and network-attached storage principles.
Experience with troubleshooting and diagnosing complex system issues related to NAS environments.
Ability to analyze system logs and performance metrics to identify root causes of problems.
Familiarity with system monitoring tools and techniques to maintain high availability.
Excellent problem-solving skills with a focus on delivering practical and sustainable solutions.

Additional Information:

The candidate should have minimum 3 years of experience in NAS Architecture and Design.
This position is based at our Bhubaneswar office.
A 15 years full time education is required.