Job title: DOM Specialist

Location: Hyderabad

About The Job

Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health.

The Workday Solutions Support Manager plays a critical role in the maintenance, development, and implementation of HR IS systems and the support of integrations for the downstream target systems. They are also key in helping to identify automation solutions and in participating on projects at a regional/global level, either as a member or as a leader. The scope includes recruitment, hiring & onboarding, termination & offboarding, talent management & development and Your Voice surveys as well as projects as part of the Workday roadmap, Global/local Workday projects or Global/local projects connected to Workday as a source system.

The People Services Tech Solutions team is a team of experts that helps Operations through global technologies such as Workday, Appical, Peakon, and iLearn.

Main Responsibilities

Participate as strong support based on Workday, Peakon, Appical expertise domains to improve the user experience for P&C, Managers and Employees in the frame of our target operating model. Provide Level 2 functional and technical support and follow through to resolution in an effective and timely manner Understand change requirements at global and regional levels and translate them into actionable process and system changes. Conduct impact and root cause analysis, manage communications, and influence decisions to align with the support model and the business strategic objectives. Initiate change requests, test and implement system updates.
Liaise with key stakeholders to identify pain points and implement sustainable solutions to ensure a high level of quality for Core HR master data. Assess and test new functional enhancements for semi-annual releases. Support for Global Processes (providing guidelines and support, administrating and coordinating the data needed for the process via preparation, corrections, loads, managing functional and technical issues across the process), Contribution to Change Management roadmap as part of support activities, local contribution to end-user user adoption and continuous feedback.
Knowledge management through the team and the development of local tools to ensure a high level of support (documentation, knowledge sharing), contribution to knowledge transfer and education of first levels of support (Employee Contact Center, P&C Partners, HR Data Management teams). Cooperate transversally to serve as a liaison between People Services and Digital to provide systems support and analysis to leverage technology solutions to meet the needs of end users of HR and non-HR systems
Work closely with the People Services People Life Cycle GPO team, as well as all stakeholders such as P&C, R&P, Talent Acquisition, Internal Control, Digital Operations, to ensure constant alignment. Work closely with the Captive Centers in the management of Support & Service Requests, and in identifying synergies. Ensure compliance with internal control requirements of Globally defined Model, according to People Services Global Core Model.
Support DOM (Document Management functionality) by: Creating new documents / updating existing documents using the DocGen functionality. Updating existing documents created with BIRT functionality, Creating/updating new text blocks and connected rules, Creating/coping/updating questionnaire within documents. Identifying issues with calculated fields. Assigning / removing signatory role. Updating text for electronic signature process.
Support Workday-connected local integrations. Troubleshoot and liase with Digital team when files fail. Perform impact analysis to any local integration when new configuration is performed. Validate data is flowing and received downstream. Submit request to update the integration. Participate in new integration requests and/or enhancements to existing integrations. Validate data is flowing and received correctly with vendor. Submit request to create the integration/API call. Work with business to document requirements

About You

Experience: 5+ years experience in Workday environment also experience in assisting with Global Projects.
Soft skills: Ability to work in an international and functional matrix environment. Ability to interact with internal and external stakeholders in a professional manner. Team player, able to work collaboratively transversally with an end-to-end mindset. Good communication skills. Attentive to customer needs and feedback. Ability to organize, prioritize and structure the workload for oneself, the team, as well as for stakeholders
Action oriented, delivery driven, change agent, responsive. Solution oriented, deductive and analytical skills. Ability to identify the proper solution to address a specific business issue. Ability to translate from a business requirement to a technical requirement and provide an applicable solution to the business
Technical skills: To ensure DOM support, the following Workday certificates are mandatory - Calculated Fields, Report Writer, Business Process Fundamentals, good understanding of People & Culture / Human Capital Management related tools & systems e.g. Workday, Peakon, Appical (Sanofi Onboarder). Profound Knowledge of Microsoft Applications
Education: Any Bachelor's degree.
Languages: Excellent knowledge of English language (spoken and written).