Project Role : Custom Software Engineering Lead

Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineering Lead, a typical day involves overseeing the technical vision and architectural framework of bespoke software projects. This role requires guiding teams through the entire lifecycle of design and implementation, ensuring that development practices meet high standards. The position demands continuous alignment of software solutions with organizational goals, focusing on scalability and optimal performance. Collaboration across various groups to maintain consistency and quality in deliverables is a key aspect of daily activities, along with making strategic decisions that influence the success of multiple projects.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Expected to provide solutions to problems that apply across multiple teams.
Lead the establishment and enforcement of development standards to ensure high-quality software delivery.
Mentor and support team members to foster professional growth and enhance team capabilities.
Coordinate cross-functional efforts to align technical solutions with business requirements.
Drive continuous improvement initiatives to optimize development processes and product performance.

Professional & Technical Skills:

Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).

Customer Service Management (CSM) Architect, App Engine, Case Management, Integrations, B2C Public Portal

Document Intelligence

Strong expertise in designing scalable and maintainable software architectures.
Experience in leading software development teams and managing project delivery.
Ability to analyze complex technical challenges and provide effective solutions.
Familiarity with best practices in code quality, performance optimization, and software lifecycle management.
Excellent communication skills to facilitate collaboration across diverse teams.

Additional Information:

The candidate should have minimum 12 years of experience in ServiceNow Customer Service Management (CSM).
This position is based at our Bengaluru office.
A 15 years full time education is required.