Job Description

The Subsea Network Operation Center (NOC) role is responsible for 24x7 network operations and maintenance of submarine cable systems. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

Good knowledge of subsea cable systems, subsea cable technologies, vendors and their NMS

Maintain Equipment & Traffic Uptime

Traffic monitoring, fault analysis, complaint handing, and fault resolution.

Coordination with CLS for network fault troubleshooting & rectification of problems

Perform preventive & corrective maintenance as per JSMD guidelines

Planned and unplanned activities management and timely & regular updates to concern teams

Active coordination with internal customers, consortium parties, cable landing stations, vendors and consortium to resolve system related problems.

Circuit provisioning, activation, De-activation and testing in coordination with Cable Landing Station teams.

Testing & maintaining the restoration path & keeping ready for use

Preparation & analysis of Equipment & NW performance reports and submitting to consortium as per schedule

Coordination during Cable failure & repair and restoration of traffic as per JSMD guidelines

Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies

Manage new installations and upgrades activities

Ensure processes are followed towards achieving committed SLAs and KPIs

Achieve customer satisfaction within network performance

Compliance with JSMD Guidelines

Maintaining, administering, upgrading, and troubleshooting network tools and equipment

Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.

Ensure SLA are achieved & work proactively to maintain the same.

Conduct vulnerability assessments for networks, Servers, applications, and operating systems

Conduct network security audits and scanning on a predetermined basis.

Compile and track vulnerabilities over time for metrics purposes.

Timely upgradation of all the tools used and their related documents like SOPs etc.

Key Performance Indicator (KPI)

Traffic up Time

Equipment Uptime

Traffic Provisioning & Management & Restoration

Preventive Management on Network as well as wet segment

Fault & Complaint Management

Alarm & Network Performance Management

Compliance to NOC process & JSMD guidelines

Network Performance Report

Repairs and Inventory Management

Desired Skill sets

Subsea Transmission Technologies, SDH, DWDM, Ethernet, OTN, Submarine Cables Operations

Demonstration of problem-solving skills

Prior experience in providing technical support in fast paced, high availability, 24X7 environments.

Knowledge of network, operation systems

Customer Service Executive - Global Network Operations