Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking an experienced OSS Technical Delivery Lead to drive the aggregation, governance, and execution of OSS assurance demands across multiple markets. This role acts as the central demand front door for OSS assurance, ensuring alignment with digital portfolios, network operations, and local market needs while delivering against strategic 2025 transformation objectives.

What You'll Do

Act as a single point of contact for Assurance SMEs for all demand and delivery requests across markets
Manage OSS delivery projects aligned with transformation and integration of UK networks and local markets
Own and track budgets (typically £250k–£1m), ensuring delivery within capex/opex forecasts
Coordinate impact assessments, prioritisation, and demand mobilisation processes
Maintain governance trackers including SCM approvals, mobilisation, and demand reviews
Consolidate all OSS work packages into a rolling 18-month delivery plan
Manage demand intake, collaborating with digital, network, and OSS teams
Lead OSS resource planning with internal teams and suppliers
Publish KPI dashboards (e.g., Kanban boards) for demand and delivery transparency
Identify and manage OSS risks in alignment with Technology Operations
Oversee portfolio management for group business areas
Track OSS budgets and supplier SOW approvals
Manage external vendors and supplier coordination across OSS domains
Drive cross-market demand delivery and cross-charging processes
Utilise tools such as JIRA, PEGA, and Azure DevOps for workflow management

Coordinate with geographically distributed teams, including European markets

Who You Are

Extensive experience (10+ years) in OSS and telecom domains
Strong knowledge of software delivery lifecycle, particularly in Agile environments
Proven expertise in demand and delivery management and governance
Skilled in stakeholder and supplier management across global teams
Proficient in tools such as Azure DevOps, PEGA, and JIRA
Demonstrated ability to manage budgets and financial planning
Experience working in multinational and geographically dispersed environments
Strong communication and interpersonal skills
Ability to navigate complex organisational structures and deliver outcomes collaboratively
Professional certifications such as PMP or SAFe are desirable

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to lead large-scale OSS transformation initiatives across global markets
Exposure to strategic programmes within Vodafone's network and digital ecosystem
Collaboration with cross-functional teams, including technology, operations, and suppliers
Development of leadership capabilities in a complex, multinational environment
Involvement in high-value budget management and decision-making processes
Access to a collaborative and innovation-driven work culture

What Skills You Will Learn

Advanced OSS demand and delivery governance
Strategic portfolio and stakeholder management at a global level
Financial planning and budget optimisation in telecom environments
Vendor and supplier negotiation and management
Agile delivery practices using enterprise tools (JIRA, PEGA, Azure DevOps)
Cross-market collaboration and international programme coordination

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/
Facebook: https://www.facebook.com/voisglobal
Instagram: https://www.instagram.com/voisglobal/
You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2

OSS Technical Delivery Lead - PuneVOIS