At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Project Manager – Salesforce
At TTEC Digital, everything we do helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology.

Job Expectations
TTEC Digital is expanding its Salesforce practice in Hyderabad, India. As a Project Manager – Salesforce, you will be responsible for managing end-to-end Salesforce project delivery, ensuring projects are delivered on time, within scope and budget, while maintaining strong client relationships and delivery quality.

The role requires strong project management, stakeholder management, Agile/Scrum delivery, risk management, and a good understanding of Salesforce implementations.

Roles & Responsibilities

Manage end-to-end Salesforce projects from initiation through delivery and closure
Develop and maintain project plans, schedules, milestones, dependencies, and delivery commitments
Work closely with clients, Product Owners, Business Analysts, Architects, Developers, QA, and other stakeholders
Lead project governance, status meetings, steering committee meetings, and client communications
Manage scope, schedule, budget, risks, issues, dependencies, and change requests
Track project progress, identify potential delays or risks, and drive corrective actions
Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement
Ensure effective coordination between distributed teams and client stakeholders
Monitor resource requirements, utilization, capacity, and project priorities
Ensure deliverables meet agreed quality, timelines, and acceptance criteria
Manage escalations and facilitate resolution of project and delivery issues
Prepare project status reports, dashboards, RAID logs, and other governance documentation
Support estimation, proposals, RFP/RFI responses, and project planning for new Salesforce opportunities
Identify opportunities for process improvement and drive continuous improvement across project delivery
Ensure effective communication across technical and business teams throughout the project lifecycle

Eligibility & Required Skills

Bachelor's degree in Engineering, Computer Science, Business, or equivalent
8–12+ years of IT project management experience, with significant experience managing Salesforce projects
Strong understanding of Salesforce implementations and the Salesforce ecosystem
Proven experience managing Agile/Scrum projects and distributed teams
Strong experience in client management, stakeholder management, risk management, and project governance
Experience with project planning, estimation, budgeting, resource management, and delivery tracking
PMP, PRINCE2, Salesforce certifications, or Agile/Scrum certifications are preferred
Strong communication, presentation, negotiation, and problem-solving skills
Ability to manage multiple priorities and work with geographically distributed teams
Strong ownership, accountability, and ability to operate in a fast-paced consulting environment

Key Focus
Project Delivery | Client Management | Agile/Scrum | Governance | Risk & Issue Management | Resource Planning | Stakeholder Management | Salesforce Delivery
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Project Manager Salesforce