Responsibilities:

JOB DUTIES AND RESPONSIBILITIES

Serve as the primary HRIS contact for issue tracking, system updates, and end-user support for UKG Workforce Management.

UKG Pro Workforce Management (Kronos) – Techno-Functional: Administer and support UKG Pro WFM, including time clocks, timekeeping, scheduling, and accruals. Troubleshoot time clock issues and maintain time and attendance configurations.

Design and implement complex accrual rules, shift differentials, and attendance point systems. Develop and maintain attendance policies, warning templates, and user documentation. Ensure system data integrity through regular audits, testing, and updates. Partner with IT and payroll to ensure data flow and compliance with labor laws.

Act as liaison with customer support and/or consultants for HRIS technology cases.

Create and maintain Standard Operating Procedures (SOPs), training documents, and workflows. Draft and execute detailed test scenarios for system changes and upgrades.

Support HRIS projects, including new module rollouts, upgrades, and integrations.

Develop timelines, monitor progress, and ensure timely delivery of quality solutions. Identify and escalate issues, track risks, and ensure follow-through on corrective actions.

Deliver training sessions to staff, managers, and end-users on new system features and best practices.

Other duties and responsibilities as required.

REQUIRED QUALIFICATIONS

Bachelor's Degree in in Human Resources, Information Technology, or Business Administration, or a related field.

3+ Years Working as an HRIS Analyst with functional and technical experience in: UKG Pro Workforce Management (Kronos)

Ability to use discretion when working with confidential information.

Actively seeks information to understand customers circumstances, problems, expectations, and needs.

Advanced level experience working with Microsoft Office Suite (Word, Excel, PowerPoint, etc.). Excellent written and verbal communication skills in English

. Experience supporting U.S.-based teams and navigating time zone overlap requirements.

Experience working independently in a global, remote HR or shared services environment.

Familiarity with U.S. labor law compliance in timekeeping systems (e.g., FLSA, California overtime rules).

Must be available during core U.S. working hours (full or partial overlap as agreed).

Strong attention to detail, documentation, and stakeholder management.

Strong reporting skills (Excel, UKG reports); familiarity with query tools or SQL is a plus. PREFERRED QUALIFICATIONS

UKG Ready New Administrator Training, UKG Pro Workforce Management Training, and Kronos Workforce Dimensions Training.

Human Resources Information System Analyst