To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for a Senior Success Guide candidate with experience in IDMC Cloud Data

Governance with experience in services like Cloud Data Governance and Catalog, Cloud Data

Market Place, Cloud Data Access Management, Cloud Data Quality, to join our team in

Bangalore.

We're looking for experience in Pre-sales or Post-sales consulting role, preferably in Enterprise

software solutions (like Cloud Data Governance and Catalog, Cloud Data Market Place, Cloud

Data Access Management, Cloud Data Quality) to join our team. Customer Success

Management (CSM) organization focusing on our Cloud-First Cloud-Native and Data 4.0

strategy.

Technology You'll Use

IDMC like Cloud Data Governance and Catalog, Cloud Data Market Place, Cloud Data

Access Management, Cloud Data Quality

Your Role Responsibilities Here's What You'll Do

You would provide architecture and design, use cases solution, and solution

implementation advice.

You would also work with our Professional Services team and have a seamless handoff

for broader service engagements. Partner with Product/Engineering Teams to

understand the best recommendations to design a solution OR provide valuable

feedback to them to better align our product to customer needs.

You'll serve as a counselor and adviser to customers and a technical coach to co-

workers, providing guidance throughout the Post-sales engagement. Since the CSM

team is responsible for Product Adoption and Renewal Protection, your role assumes

importance for Informatica's success.

Deliver compelling architectural blueprints, best practices, expert sessions, and scoped

implementations to influence the strategic direction of customer adoption and lead

customers through solution design for our SAAS products.

Participating in the continuous improvement of Informatica products by making

technical contributions and by providing important updates from the field;

collaborating with Customer Support and Engineering/Product Management.

What We'd Like To See

Be a technical coach to your colleagues in the customer success team.
Prepare and deliver unique solution presentations or technical proposals.
Compose and publish external facing whitepapers, artifacts, case studies, architectural

blueprints, blog posts, and articles for technical/industry publications.

Role Essentials

10+ years of experience with one or more Informatica products in – IDMC like Cloud

Data Governance and Catalog, Cloud Data Market Place, Cloud Data Access

Management, Cloud Data Quality

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Senior Success Guide (Informatica CDGC, CDQ or Axon and EDC experience mandatory)