Key Deliverables in this role

Financial Outcomes

Own supply planning outcomes that enable achievement and over-delivery of revenue targets across food categories.
Ensure industry-leading OTIF, case fill, and shelf availability, especially for priority channels, key customers, and strategic brands.
Provide proactive supply inputs to commercial plans (AOP/IBP) to support growth ambitions
Drive inventory optimization across RM, WIP, and FG, balancing service, freshness, and cost.
Lead reduction of SLOB, expiry, write-offs, and distress sales through robust planning and ageing controls.
Improve working capital productivity (Inventory Days) in line with global FMCG benchmarks.
Translate supply planning levers (network design, frequency optimization, MOQ rationalization, capacity trade-offs) into sustainable margin improvement.
Partner Finance to quantify and track planning-led P&L impact.

Customer Service

Order Fulfillment: Ensure consistent stock availability to meet OTIF & Case Fill metrics performance
Own enterprise-level customer service KPIs (OTIF, Case Fill, Order Reliability).
Drive systematic review of open orders, allocation logic, and service recovery mechanisms.
Ensure differentiated service models for key accounts, channels, and strategic SKUs.
Provide strategic oversight on Promo & NPD supply readiness, ensuring flawless launches and peak-period execution.
Represent Supply Planning as the senior SPOC in cross-functional forums (CFTs) for NPDs, relaunches, and big-bet promotions.
Institutionalize post-event reviews to improve forecast accuracy and supply responsiveness.
Work closely with Sales, Marketing, Shopper Marketing, Customer Service, and Distribution to embed customer and channel insights into supply plans.
Lead resolution of systemic service pain points through structural interventions.

Internal Processes

Own Integrated Production Planning, Dispatch Planning, and Material Planning across multiple factories and external manufacturers.
Govern factory-wise production plans and distribution flows aligned to demand priorities and cost efficiency.
Ensure clear decision rights and escalation mechanisms for supply trade-offs.
Lead supply planning for a multi-category foods portfolio with: High SKU complexity, Frequent NPDs and seasonal promotions, Diverse shelf-life profiles
Optimize planning across multi-node supply networks including plants, co-packers, and depots.
Proactively assess capacity, RM, PM, manpower, and logistics constraints.
Drive cross-functional action plans for short-term disruptions and medium-term risk mitigation.
Institutionalize scenario planning and stress testing for demand/supply volatility.
Sponsor and lead enterprise-wide strategic initiatives, including: Inventory optimization & segmentation, Network design and footprint optimization, Long-term capacity and supply strategy, IBP / S&OP maturity enhancements

Innovation and Learning

Design and deploy robust supply contingency frameworks to manage volatility, seasonality, disruptions, and demand shocks.
Build resilience into planning through dual sourcing, safety stock strategies, and dynamic rebalancing.
Build future-ready capabilities in: Advanced planning & analytics, Business partnering, Decision-making under ambiguity
Drive adoption of advanced planning systems, analytics, and digital enablers.
Benchmark supply planning processes regularly against best-in-class global FMCGs.
Embed a culture of continuous improvement, root cause analysis, and standardized ways of working.

Preferred candidate profile

Critical success factors for the Role

Desirable success factors for the Role

Knowledge of Supply chain planning process & practices
High proficiency in data handling, MS-Excel & SAP
Prior experience of working on Planning system (like SAP-APO, JDA) preferred
Ability to work well in cross functional teams & effectively communicate across all levels of the organization
Ability to take initiatives & drive projects Knowledge of H&S systems, tools, and techniques.
Ability to manage multiple stakeholders and solutioning mindset.

Manager Supply Planning

Sr Manager- Supply Planning, Foods