At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Responsible for leading shift-level Network Operations Centre (NOC) operations in a 24x7 environment, ensuring seamless monitoring, incident management, and service restoration while maintaining high network performance and adherence to SLAs. Drives proactive issue identification and resolution, ensuring operational excellence and reliability of services.

Acts as a hands-on leader, managing frontline engineers, coordinating with cross-functional teams, and ensuring timely communication during incidents. Enforces process compliance (including E911/NORS standards) and improves operational efficiency through driving automation initiatives to enhance monitoring, alerting, and response capabilities.

Additionally, ensures high team performance, effective stakeholder communication, and strong customer experience, while delivering consistent, high-quality network services.

Key Responsibilities

Lead teams of engineers across domains (IP, Transport, Voice, Data)
Act as primary escalation authority for critical incidents
Oversee network performance, outages, and service restoration strategies
Drive Root Cause Analysis (RCA) and present findings to leadership
Ensure compliance with operational standards and reporting
Manage managers and supervisors within NOC
Improve operational maturity and technical accountability
Lead strategic incident response and resolution
Ensure stakeholder communication at executive level
Support change management and risk mitigation processes
Present RCA, performance reports, and service reviews (WBR/MBR/QBR)
Provide hands-on leadership during outages

Required Skills & Knowledge

Strong leadership and organizational influence
Advanced problem-solving and communication skills
Deep understanding of network operations and processes
Ability to manage multiple teams and priorities

Technical Skills

Routing & switching fundamentals, VPN technologies (L2/L3), VoIP platforms.
Familiarity with network monitoring tools - Netcool, OpenView, ITSM platforms
Strong focus on E911/NORS compliance and audit readiness
Knowledge of: Automation scripting (Shell, Python, Perl),Firewalls, UNIX systems

Experience & Education

Bachelor's degree (mandatory or equivalent)
8+ years in NOC & ITES (24x7 NOC)
Industry-recognized professional network certification
ITIL Certification

Work Environment

24x7 NOC operations/Rotational Shifts
Leadership-level on-call responsibility

Primary Skills

NOC Operations,Network Monitoring ,Handling International clients,Excellent Communication skills,Stakeholder Management,People Management/Team Management.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

NOC Manager | 9 to 16 years | Hyderabad