Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Infrastructure

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
Support junior team members by sharing knowledge and providing guidance on troubleshooting techniques.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Cloud Infrastructure.
Experience with cloud service management and incident resolution processes.
Strong understanding of system monitoring tools and operational stability practices.
Ability to collaborate effectively with vendors and internal teams for issue resolution.
Familiarity with change management procedures and documentation standards.

Additional Information:

The candidate should have minimum 2 years of experience in Cloud Infrastructure.
This position is based at our Bengaluru office.
A 15 years full time education is required.