Experience: 4+ years
Location: Bangalore/Noida/Hyderabad
Primary Skills: Node JS, ITSM, Databases, Javascript
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About the Role

Technical Consulting / Professional Services

We are looking for an experienced Technical Consultant who can bridge deep hands-on engineering

skills with client-facing consulting. You will design, build, and troubleshoot Node.js/JavaScript solutions,

work across relational and NoSQL databases, and support IT Service Management (ITSM) processes

for enterprise clients. This role suits someone comfortable moving between writing code, advising

stakeholders, and resolving production issues under an ITSM framework (incident, problem, and

change management).

Key Responsibilities

• Design, develop, and maintain backend services and APIs using Node.js and JavaScript (ES6+).

• Work directly with client/business stakeholders to gather requirements, propose technical

solutions, and present recommendations.

• Design and optimize database schemas, queries, and data models across relational (e.g.,

PostgreSQL, MySQL, Oracle) and/or NoSQL (e.g., MongoDB) systems.

• Support and improve ITSM processes — incident, problem, change, and request management —

using tools such as ServiceNow, BMC Remedy, or Jira Service Management.

• Troubleshoot and resolve production issues, performing root-cause analysis and driving permanent

fixes.

• Write clean, tested, well-documented code and participate in code reviews.

• Integrate third-party APIs and internal services; ensure secure, scalable, and maintainable

architecture.

• Collaborate with cross-functional teams (DevOps, QA, product, and support) across the delivery

lifecycle.

• Prepare technical documentation, runbooks, and knowledge-base articles for support and client

teams.

• Mentor junior consultants/engineers and contribute to technical best practices within the team.

Required Skills & Qualifications

• 4-8 years of overall IT experience, with strong hands-on expertise in Node.js and

JavaScript/TypeScript.

• Solid experience with at least one relational database (SQL Server, PostgreSQL, MySQL, Oracle)

and exposure to NoSQL databases (MongoDB, etc.).

• Working knowledge of ITSM frameworks/processes (ITIL preferred) and hands-on experience with

an ITSM tool (ServiceNow, BMC Remedy, Jira Service Management, or similar).

• Experience building and consuming REST/GraphQL APIs.

• Familiarity with version control (Git) and CI/CD pipelines.

• Strong understanding of software design principles, debugging, and performance tuning.

• Excellent communication skills — able to explain technical concepts to non-technical stakeholders.

• Experience in a client-facing or consulting role is strongly preferred.

• Customer onboarding experience — guiding new clients through implementation and adoption.

• Experience with any ETL (Extract, Transform, Load) tool or process.

• System administration experience with popular SaaS products such as ServiceNow, Jira, or

Salesforce.

• Proven ability to troubleshoot application performance and reliability issues.

• Well versed with security best practices in the application operations space.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent

practical experience).

Good to Have

• Experience with cloud platforms (AWS, Azure, or GCP).

• Knowledge of containerization (Docker, Kubernetes).

• Exposure to frontend frameworks (React, Angular, or Vue).

• ITIL Foundation certification.

• Experience with monitoring/observability tools (e.g., Grafana, Splunk, Dynatrace).

What We're Looking For

A consultant who can own a problem end-to-end — from understanding the client's business need,

through technical design and implementation, to production support under ITSM discipline. Strong

ownership, curiosity, and the ability to work independently in ambiguous situations are essential.

Technical Consultant_ITSM+Node JS+Javascript