Scrum framework, Agile Methodologies, Release planning, Appdynamics, Dynatrace, LLM Fundamentals, AI Product Lifecycle, Splunk Observability, AIOps Concepts, Event Management, OpenTelemetry, Agentic AI Concepts, Sprint Planning Execution, Backlog Management, AI Orchestration Platforms, Agentic Orchestration, Kanban, AI Governance Concepts, Observability AIOps Awareness, Service Reliability Principles, Agentic AI, Agile Delivery Management, Generative AI Fundamentals, Enterprise Observability

Servicenow, Networking, Vpns, Vpc, Dns, Grafana, DHCP, Cloud Networking, Problem Management, AWS, Itsm, Change Management, BGP, Solarwinds, Cloudwatch, Incident Management, Firewalls, Splunk, Load Balancing, Waf, Azure, VNet, Security, hybrid connectivity, network access controls, Monitoring, Azure Monitor, routing and switching fundamentals

technology architecture , operational support , Incident Management, Devops, Automation, Systems engineering, Infrastructure Engineering, Infrastructure automation, quality engineering, SDLC processes, Infrastructure as Code, Observability, Reliability engineering, Cloud platforms, Site Reliability Engineering, Platform Engineering, Enterprise-scale applications, Release management practices