Req ID: 383366

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Industry Consulting Snr. Consultant to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Support lead 1

Experience- 8 to 15 years

Location- Bangalore

Mode of work- As of now it is remote (But whenever client ask, candidate should be able to come to office )

Interview process- virtual call on Zoom

LEAD Job Descriptions:

A hands on team lead is required to provide oversight and leadership in the Controls Engineering Space.
Investigate and drive support resolution with senior internal clients and stakeholders. Serve as point of escalation for support issues.
Manage the day to day operations of the teams and ensures SLOS and customer service levels are met.
Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
Manage escalations and incidents – directing the team and updating stakeholders. Able to dive in to resolve issues.
Managing staff rotas schedules and vacation planning
Strong and confident communicator
Engage with Stakeholders to assess needs and provide monthly reporting
Ensure team are following standard processes and monitoring performance.
Providing mentorship and guidance to junior team members to ensure successful resolution of issues
Continuously improve processes and systems to increase reliability and reduce risk.
Influence and suggest improvements on roadmap for enhancing Controls Engineering client experience.

Key criteria:

Must have a proved record of team leadership in a support environment.
Must have working knowledge and experience with Java, Kubernetes and front end tech such as REACT
Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
AWS knowledge is an advantage.
Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.
Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
work experience on SDLC, LINUX system platforms.
Good Knowledge of CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.

Production Support & Incident Management

Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end validation.
Perform detailed Root Cause Analysis (RCA) and implement permanent corrective and preventive actions.
Manage incident lifecycle, including outage communication, tracking, escalation, and post-resolution follow-ups.
Ensure adherence to SLA commitments with a strong focus on reducing recurring incidents.

Application Support

Support Software Delivery Lifecycle (SDLC) operations, including code compilation, builds, artifact management, and software distribution.
Troubleshoot issues related to CI/CD pipelines, repositories, and build systems.
Create and maintain CI/CD pipelines (Jenkins, GitLab, Azure DevOps) and ensure build stability.
Validate releases to minimize production risks and rollback scenarios.

Infrastructure & Automation

Provide infrastructure and platform support across Linux-based environments.
Automate repetitive operational tasks using Shell, PythonJava, or Perl scripting.
Support configuration management and automation tools such as Chef, Puppet, Ansible.
Improve system efficiency by developing automation solutions for provisioning, monitoring, and operational workflows.

Monitoring, Performance & Reliability

Utilize tools like Splunk for log analysis, monitoring, and troubleshooting.
Continuously focus on performance tuning, scalability, and system optimization.
Identify trends, defects, and system inefficiencies to drive proactive improvements.

Database & Systems Expertise

Work with relational databases (Oracle, DB2, MS SQL, Sybase) and write optimized SQL queries.
Support application servers and middleware such as Apache, Tomcat.
Manage job scheduling and batch processing using tools like Autosys/CRON.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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